Service Experience Leader: Build Elite Teams & Loyal Customers

VIP, Inc.; Rockland, Northern (ME, KY); Hybrid; USD 52,000 - 78,000; Full time

Job summary

VIP, Inc. is seeking a Service Manager to lead a high-performing team and ensure an exceptional customer experience. The role focuses on safety, process discipline, and motivating staff to deliver VIP’s mission of earning automotive customers for life.

The position emphasizes team development, training, and strong communication with management and technicians to sustain service excellence across all customer touchpoints.

Qualifications

• Strong people management and leadership abilities.
• Excellent verbal and written communication skills.
• Sound business sense with the ability to analyze and prioritize.
• Strong organizational and time management skills.
• Comprehensive understanding of automotive servicing and the industry.
• Two years related experience in automotive service management.
• completion of two-year college or technical school recommended.
• Equivalent education/experience accepted.
• ASE certifications and State inspections are preferred.

Responsibilities

• Maintain workplace safety as Priority #1 and enforce policies.
• Build an extraordinary team and develop associates through LMS and training.
• Schedule and coordinate the team to meet customer needs during all hours of operation.
• Communicate with the team daily and conduct regular meetings and huddles.
• Train, support, and deliver core service processes and customer education.
• Dispatch work orders to technicians based on first available qualified technician.
• Attend off-site meetings and training as needed.

Skills

People management

Leadership

Verbal communication

Written communication

Business sense

Organization

Education

Two-year college/technical program

Experience in automotive service management

Job description

VIP, Inc. is seeking a Service Manager to lead a high-performing team and ensure an exceptional customer experience. The role focuses on safety, process discipline, and motivating staff to deliver VIP’s mission of earning automotive customers for life.

The position emphasizes team development, training, and strong communication with management and technicians to sustain service excellence across all customer touchpoints.