Service Experience Lead - Front-of-House & Parts

Rivian Automotive; Sunnyvale (CA); Hybrid; USD 95.000 - 125.000; Vollzeit

Benefits dieser Stelle

Comprehensive benefits package

Zusammenfassung

Rivian is seeking a Service Operations Supervisor in California to lead front-of-house and parts operations, ensuring exceptional service experiences for Rivian owners.

You will coach Service Advisors and Parts Advisors, manage inventory, and translate customer feedback into actionable work orders for technicians, while maintaining compliance and a culture of hospitality and excellence.

Qualifikationen

• 5+ years of leadership in a high-touch, customer-obsessed environment.
• High School Diploma or equivalent required.
• Bachelor's degree or equivalent experience preferred.
• Demonstrated experience in inventory management and internal logistics.
• Proven ability to lead, coach, and inspire teams to deliver exceptional results in a fast-paced environment.
• Strong proficiency with CRM and inventory management tools.

Aufgaben

• Uphold Rivian's world-class service standards across all customer touchpoints.
• Oversee front-of-house operations and ensure accurate work orders from customer concerns.
• Build and coach high-performing Service Advisors and Parts Advisors teams.
• Direct on-site parts flow and inventory, optimizing parts availability for technicians.
• Translate customer concerns into clear tasks for technicians and manage service timelines.
• Ensure compliance with state and federal automotive repair and consumer protection laws.

Kenntnisse

Leadership

Customer service

Team building

Ausbildung

Bachelor's degree or equivalent experience

High School Diploma

Tools

CRM software

Inventory management systems

Jobbeschreibung

Rivian is seeking a Service Operations Supervisor in California to lead front-of-house and parts operations, ensuring exceptional service experiences for Rivian owners.

You will coach Service Advisors and Parts Advisors, manage inventory, and translate customer feedback into actionable work orders for technicians, while maintaining compliance and a culture of hospitality and excellence.