Service Experience Lead – Front Desk & Parts

VetJobs; Rohnert Park (CA); On-site; USD 95,000 - 125,000; Full time

Job summary

Rivian is seeking a Service Operations Supervisor to lead front-of-house and parts operations, ensuring exceptional service and precise parts availability for Rivian owners. You will coach Service Advisors and Parts Advisors, uphold hospitality standards, and drive process improvements across the service center.

You will oversee intake, workflows, and communications with technicians, manage warranty-related repairs, and ensure compliance with state and federal automotive regulations.

Qualifications

• 5+ years of leadership experience in a high-touch, customer-obsessed environment such as premium hospitality, luxury retail, or a top-tier service organization.
• High School Diploma, GED, or other recognized high school equivalency credential required.
• Bachelor's degree or equivalent experience in a relevant field is preferred.
• Demonstrated experience in inventory management and internal logistics.
• Proven ability to lead, coach, and inspire teams to deliver exceptional results in a fast-paced environment.
• Strong proficiency with digital tools, including CRM and inventory management systems.

Responsibilities

• Uphold the Customer Experience by championing Rivian's world-class service standards.
• Oversee Front-of-House Operations, directing intake and checkout flows with high responsiveness.
• Lead & Inspire Your Team by coaching Service Advisors and Parts Advisors to deliver hospitality and precision.
• Direct the flow of parts and materials with precision to ensure immediate availability for technicians.
• Analyze inventory data to optimize efficiency, accuracy, and cost-effectiveness.

Skills

Leadership

Hospitality focus

Education

High School Diploma or GED

Bachelor's degree or equivalent experience (preferred)

Tools

CRM

Inventory Management Systems

Job description

Rivian is seeking a Service Operations Supervisor to lead front-of-house and parts operations, ensuring exceptional service and precise parts availability for Rivian owners. You will coach Service Advisors and Parts Advisors, uphold hospitality standards, and drive process improvements across the service center.

You will oversee intake, workflows, and communications with technicians, manage warranty-related repairs, and ensure compliance with state and federal automotive regulations.