Service Experience Lead: Customer, Workflow & Growth

Harrison Ford Of Mankato Llc; Mankato (MN); On-site; USD 42,000 - 60,000; Full time

Job summary

Harrison Ford Of Mankato Llc is seeking a Service Advisor to be the primary contact for customers in our service and quick lane departments. You will greet customers, document service needs, schedule appointments, and communicate status from check-in to completion within a dealership setting.

You will balance customer satisfaction, operational efficiency, and revenue growth by coordinating with technicians, presenting clear explanations, and driving trust and loyalty.

Qualifications

• High school diploma required; associate degree preferred.
• Experience in automotive service or dealership environment is beneficial.
• Strong written and verbal communication skills and attention to detail.

Responsibilities

• Greet customers promptly and professionally, creating a welcoming first impression.
• Listen actively to concerns and document accurate service needs.
• Schedule service appointments and manage calls and inquiries.
• Provide timely updates on vehicle status, timelines, and any changes.
• Open and manage repair orders with clear technician instructions.
• Coordinate workflow to optimize shop productivity and turnaround time.
• Identify additional services and prepare accurate estimates for customers.

Skills

Customer service

Communication

Multitasking

Automotive service

Dealership software

Attention to detail

Education

High school diploma

Associate degree preferred

Tools

Microsoft Office

Dealership systems

Job description

Harrison Ford Of Mankato Llc is seeking a Service Advisor to be the primary contact for customers in our service and quick lane departments. You will greet customers, document service needs, schedule appointments, and communicate status from check-in to completion within a dealership setting.

You will balance customer satisfaction, operational efficiency, and revenue growth by coordinating with technicians, presenting clear explanations, and driving trust and loyalty.