Service Experience Lead - Drive Lane & Scheduling

Luthermazda; Inver Grove Heights (MN); On-site; USD 42,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k with match

Paid vacation

Growth opportunities

Paid training

Employee discounts

Job summary

Luther Mazda in Inver Grove Heights, MN is seeking a Drive Manager / Service Advisor to own the customer experience in the service lane and be the first point of contact for customers. You will guide the repair process and communicate options and timelines with customers.

Ideal candidates bring strong customer service and communication skills, handle multiple tasks with a professional appearance, and are ready to undergo a background check.

Qualifications

• Experience in customer service, retail, or hospitality preferred.
• Excellent communication with customers.
• Strong time management skills.
• Ability to manage others.
• Professional appearance and demeanor.

Responsibilities

• Oversee flow of Drive Lane and ensure prompt, courteous service.
• Take ownership of the customer experience and complete assigned tasks.
• Provide concierge support for owner inquiries, in person or over the phone.
• Ensure daily technician time is allocated to service customers.
• Distribute work between technicians to maximize efficiency.

Skills

Customer service

Communication

People management

Time management

Professional appearance

Clean driving record

Background check ready

Job description

Luther Mazda in Inver Grove Heights, MN is seeking a Drive Manager / Service Advisor to own the customer experience in the service lane and be the first point of contact for customers. You will guide the repair process and communicate options and timelines with customers.

Ideal candidates bring strong customer service and communication skills, handle multiple tasks with a professional appearance, and are ready to undergo a background check.