Service Experience Lead – Auto Service Advisor

Landers Auto Group; Norman (OK); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401k with Match

Paid Vacation

Growth Opportunities

Paid Training

Family Owned and Operated

Long Term Job Security

Health and Wellness

Accident & Critical Illness

HSA/Flexible Spending

Pet Insurance

Employee Discounts

State of the Art Facility

Paid Certification

Ongoing Certification

OEM Certification

Busy Shop

Job summary

Landers Chrysler Dodge Jeep Ram of Norman is seeking a Service Advisor to own the customer experience in the service lane. You will greet customers, discuss repair needs, and coordinate with technicians to ensure timely service.

The ideal candidate may have prior customer service experience, with a willingness to learn in the automotive field. This full-time position offers growth opportunities and a family-owned environment.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Fantastic communication skills with customers.
• Professional, well-groomed personal appearance.
• Clean driving record.
• Willing to submit to a pre-employment background check.

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.

Skills

Organized

People management

Time management

Communication skills

Professional appearance

Clean driving record

Background check ready

Job description

Landers Chrysler Dodge Jeep Ram of Norman is seeking a Service Advisor to own the customer experience in the service lane. You will greet customers, discuss repair needs, and coordinate with technicians to ensure timely service.

The ideal candidate may have prior customer service experience, with a willingness to learn in the automotive field. This full-time position offers growth opportunities and a family-owned environment.