Service Experience Lead — Assistant Manager

Bergstrom Auto; Neenah (WI); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Medical/Dental/Vision insurance

Paid PTO

401(k) match

Paid holidays

Career growth

Job summary

Bergstrom Auto in Neenah, WI is seeking an Assistant Service Manager to support service advisors and the service manager, delivering a world-class guest experience. You will help communicate with guests, meet promised times, and help fix concerns right the first time.

This role is guest-facing, requires leadership for interviewing and training Service Advisors and Technicians, and offers a full-time schedule, Monday–Friday with flexible hours, and a base salary plus commission potential.

Qualifications

• 3 years or more of automotive service writing or service lane leadership experience is required.
• Upbeat and positive personality.
• Active listening skills.
• Ability to provide excellent guest service.
• Strong communication skills.
• Ability to build relationships with team members and guests.

Responsibilities

• Support service advisors and the service manager as directed.
• Be a guest-facing representative delivering a world-class experience.
• Ensure promised times are met, with clear communication and first-time issue resolution.
• Assist in interviewing, hiring, and training Service Advisors and Technicians.

Skills

Service writing

Service lane leadership

Guest service

Communication skills

Active listening

Job description

Bergstrom Auto in Neenah, WI is seeking an Assistant Service Manager to support service advisors and the service manager, delivering a world-class guest experience. You will help communicate with guests, meet promised times, and help fix concerns right the first time.

This role is guest-facing, requires leadership for interviewing and training Service Advisors and Technicians, and offers a full-time schedule, Monday–Friday with flexible hours, and a base salary plus commission potential.