Service Experience Coordinator: Streamline Appointments

Porcaro Ford; Racine (WI); On-site; USD 24,796 - 34,440; Full time

Benefits offered by this job

Competitive pay

Full-time schedule

Paid training

Career growth

Supportive team environment

Vehicle purchase program

Benefits eligibility

Job summary

Porcaro Ford is seeking a Service Experience Coordinator in Racine, WI to support the Service Department and deliver a stress-free, more convenient customer experience. You will coordinate appointments, communicate with customers by phone, text, and email, and help with pick-up/delivery scheduling and mobile service coordination.

The ideal candidate is organized, dependable, and comfortable talking with customers while helping keep the department moving smoothly.

Qualifications

• Strong communication and customer service skills.
• Organized and able to manage multiple tasks at once.
• Comfortable using computers, phones, email, and scheduling systems.
• Dependable, professional, and detail-oriented.
• Able to work well with service advisors, technicians, managers, and customers.

Responsibilities

• Coordinate service appointments and help manage the daily service schedule.
• Assist the Service Manager with customer follow-up and department organization.
• Schedule and track customer pick-up and delivery appointments.
• Help coordinate mobile service visits and customer communication.
• Communicate with customers by phone, text, and email.
• Work with service advisors, technicians, and drivers to keep appointments on track.
• Monitor appointment status and help prevent delays or missed communication.
• Help ensure customers receive a professional and convenient service experience.
• Support daily workflow, scheduling updates, and service department needs.

Skills

Strong communication

Customer service

Multitasking

Computer skills

Professional demeanor

Tools

Scheduling systems

Job description

Porcaro Ford is seeking a Service Experience Coordinator in Racine, WI to support the Service Department and deliver a stress-free, more convenient customer experience. You will coordinate appointments, communicate with customers by phone, text, and email, and help with pick-up/delivery scheduling and mobile service coordination.

The ideal candidate is organized, dependable, and comfortable talking with customers while helping keep the department moving smoothly.