Service Experience Concierge | Auto Dealership

Mazda of North Miami; Miami (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Private ownership

Top dealership awards

Great location

401k match

Job summary

Mazda of North Miami is seeking a Service Advisor to oversee the Drive Lane, greet customers, and coordinate service experiences in a fast-paced dealership. You will liaise between customers and technicians, ensuring timely, courteous service, and maintaining high standards of vehicle care. A professional appearance and strong communication skills are essential.

This role offers the opportunity to contribute to a well-regarded team in sunny Miami, with comprehensive benefits and room for growth.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Excellent communication with customers.
• Professional appearance.
• Clean driving record.
• Willing to pass pre-employment background check & drug screen.

Responsibilities

• Oversee flow of Drive Lane and ensure prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.

Skills

Organized

People skills

Team leadership

Time management

Communication

Clean driving record

Job description

Mazda of North Miami is seeking a Service Advisor to oversee the Drive Lane, greet customers, and coordinate service experiences in a fast-paced dealership. You will liaise between customers and technicians, ensuring timely, courteous service, and maintaining high standards of vehicle care. A professional appearance and strong communication skills are essential.

This role offers the opportunity to contribute to a well-regarded team in sunny Miami, with comprehensive benefits and room for growth.