Service Advisor- Mazda of North Miami

Mazda of North Miami; Miami (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Private ownership

Top dealership awards

Great location

401k match

Job summary

Mazda of North Miami is seeking a Service Advisor to oversee the Drive Lane, greet customers, and coordinate service experiences in a fast-paced dealership. You will liaise between customers and technicians, ensuring timely, courteous service, and maintaining high standards of vehicle care. A professional appearance and strong communication skills are essential.

This role offers the opportunity to contribute to a well-regarded team in sunny Miami, with comprehensive benefits and room for growth.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Excellent communication with customers.
• Professional appearance.
• Clean driving record.
• Willing to pass pre-employment background check & drug screen.

Responsibilities

• Oversee flow of Drive Lane and ensure prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.

Skills

Organized

People skills

Team leadership

Time management

Communication

Clean driving record

Job description

Service Advisor

Every employee with Mazda of North Miami is absolutely critical to its success. Our rapid growth and fast-paced environment make this an awesome place to work. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Come join our team!

Benefits

• Privately - owned
• Toyota and Mazda of North Miami have won numerous awards andareranked among the Top 150 Dealership groups in the Country
• Incredible location
• Career opportunity - many of our staff have been with us for more than 15+ years
• Access to our sister store’s Gym for employees with treadmills, stationary bikes, elliptical machines, rowers, and free weights to promote a healthy lifestyle
• Best in class benefits package, including 25% match on 401k!
• Paid Holidays (Producers): New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Day & your Birthday!
• Vacation (Department Manager) 5 weeks, (All other Managers) 3 weeks, (Producers) 1 week after 1 year of service, 2 weeks after 2 years of service, 3 weeks after 5 years of service, 4 weeks after 10 years of service, 5 weeks after 15 years of service

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.

• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled

• Ensures that the daily inventory of technicians' time is consistently sold to service customers.

• Distribute work between technicians efficiently

Qualifications

• Organized and friendly personality

• Demonstrated ability to manage others

• Time management skills

• Fantastic communication skills with your customers

• Professional, well-groomed personal appearance.

• Clean driving record

• Willing to submit to a pre-employment background check & drug screen