Service Expeditor/Advisor

Anderson Auto Group; Reno (NV); On-site; USD 45,000 - 65,000; Full time

Job summary

Anderson Powersports is seeking a customer-focused Service Expeditor/Advisor in Reno, NV. You will guide customers through the service process, prepare repair orders, and communicate with technicians and Parts to keep work moving smoothly.

You will provide estimates, secure approvals, and keep customers informed about status, timelines, and any recalls or maintenance needed. This role emphasizes accuracy, teamwork, and professional service.

Qualifications

• High school diploma or GED.
• 1-3 years sales or technician experience preferred.
• 2-3 years experience as a service writer preferred.
• Excellent communication skills, written and oral required.

Responsibilities

• Greet customers, identify service needs, and write accurate repair orders.
• Provide estimates, explain recommended repairs, and obtain customer approvals.
• Monitor repair orders and coordinate workflow between technicians and Parts.
• Track and expedite parts, backorders, and delays to keep units moving.
• Communicate repair status, changes, and completion times to customers.
• Coordinate warranty, recall, maintenance, and accessory-related work as needed.
• Review completed repairs with customers and coordinate unit pickup.
• Maintain accurate documentation and deliver professional, customer-focused experience.

Skills

Customer service

Communication

Teamwork

Organization

Problem solving

Sales experience

Service writer

Dealership knowledge

Education

High school diploma or GED

Tools

Dealership software

Job description

Job DetailsJob Location: JC Powersports NV - Reno, NV 89502Position Type: Full TimeEducation Level: Not SpecifiedTravel Percentage: NoneJob Shift: DayJob Category: AutomotivePowersports Service Expeditor / Advisor

The Anderson Powersports Service Expeditor / Advisor, in Reno NV, coordinates the service process from customer check-in through final delivery. This position communicates with customers, technicians, and the Parts Department to ensure repair orders are accurate, parts are available, repairs stay on schedule, and customers receive timely updates.

Key Responsibilities

• Greet customers, identify service needs, and write accurate repair orders.
• Provide estimates, explain recommended repairs, and obtain customer approvals.
• Monitor repair orders and coordinate workflow between technicians and Parts.
• Track and expedite parts, backorders, and delays to keep units moving.
• Communicate repair status, changes, and completion times to customers.
• Coordinate warranty, recall, maintenance, and accessory-related work as needed.
• Review completed repairs with customers and coordinate unit pickup.
• Maintain accurate documentation and deliver professional, customer-focused experience.

Knowledge Requirements

• Basic knowledge of motorcycles, ATVs, UTVs, snowmobiles, and other powersports products.
• Understanding of common maintenance, repairs, and service terminology.
• Knowledge of parts ordering, availability, and inventory processes.
• Understanding repair orders, estimates, labor, and parts pricing.
• Familiarity with warranty, recall, and manufacturer procedures.
• Knowledge of dealership service department workflow.
• Basic understanding of service scheduling and technician productivity.
• Familiarity with dealership management systems and parts/service software.
• Understanding of customer service and effective communication practices.

Anderson Powersports in Reno, NV is looking for a customer-focused, experienced Powersports Service Advisor to work with our amazing Service Team. Our Service Advisors should be passionate about customer service and enjoy interacting with people throughout the workday. In the position, you'll be able to get out from behind the desk and play an active role in the service lane. Anderson Powersports will look to you to explain the Service Technician's recommendations to the customer in easy-to-understand language.

Required Education and Experience

• High school diploma or GED.
• 1-3 years sales or technician experience preferred.
• 2-3 years experience as a service writer preferred.
• Excellent communication skills, written and oral required.

Competencies

• Honesty
• Integrity
• Flexibility
• Communications Skills
• Collaboration Skills
• Customer Focus
• Organized
• Technical Capacity
• Teamwork
• Strong Work Ethic

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This position operates throughout the dealership. Time will be spent outdoors in the weather and elements. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl.

The employee must occasionally lift or move up to 25 pounds.

Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Position Type and Expected Hours of Work

This is a full-time position. Days and hours will vary to accommodate the service department working hours. This position regularly requires working evenings, weekends.

Note: Schedules are subject to change. Two-weeks’ notice of a schedule change will be provided whenever possible.

Travel

Travel may be required to drive from one dealership to another.

Additional Eligibility Qualifications

None required for this position.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Opportunity Statement

The Anderson Auto Group and Powersports is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or