Service Engineer - Solar Inverters & Storage On-site/Remote

Solplanet; Victoria (TX); In loco; USD 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

Solplanet, a global renewable energy innovator, is seeking a Service Engineer to support installers and customers with technical troubleshooting, commissioning, and remote/on-site service.

You will collaborate with international teams to resolve issues, coordinate logistics for inverter replacements, document cases in CRM, and contribute to continuous improvement of after-sales processes. Fluency in Chinese and English is required.

Competenze

• Bachelor or above technical degree in electrical engineering, renewable energy, photovoltaic engineering, or similar disciplines.
• Fluent in both Chinese and English, with native-level Mandarin communication skills.
• In-depth knowledge of PV, energy storage systems, EV chargers specs and grid requirements for distribution/utility scale segments.
• Ability to work independently in a dynamic, fast-paced environment.
• Prior PV industry experience is a plus.

Mansioni

• Provide technical troubleshooting support to installers and other customers via phone or digital channels.
• Provide commissioning support (remote or on-site).
• Collaborate with international and local colleagues to resolve customer issues.
• Plan and coordinate logistics to dispatch inverters for replacement and assist in collection of inverters.
• Support qualification, onboarding and management of new service partners.
• Accurately document all relevant case information using CRM software.
• Deliver training sessions to customers or internal colleagues.
• Identify opportunities to improve products and processes to enhance customer satisfaction and cost-effectiveness.
• Collect customer feedback to improve after-sales processes.

Conoscenze

Bilingual: Chinese/English

Formazione

Bachelor's degree in electrical engineering or related

Descrizione del lavoro

Solplanet, a global renewable energy innovator, is seeking a Service Engineer to support installers and customers with technical troubleshooting, commissioning, and remote/on-site service.

You will collaborate with international teams to resolve issues, coordinate logistics for inverter replacements, document cases in CRM, and contribute to continuous improvement of after-sales processes. Fluency in Chinese and English is required.