Remote Solar Inverter Support Specialist

Sungrow; Houston (TX); Remote; USD 65,000 - 85,000; Full time

Job summary

Sungrow North America is seeking a Technical Support and Project Engineer for a remote role. You will be the initial contact for customers and partners across commercial, industrial, and utility-scale solar and battery plants, reporting to the Technical Support Supervisor.

The position emphasizes strong customer service, technical proficiency with solar inverters, and collaboration with the service team to ensure timely issue resolution. Remote work with travel is required.

Qualifications

• Customer service experience required
• Solar industry experiences are required
• PV Energy Storage system-related experiences are desired

Responsibilities

• Provide phone support and listen to customers to understand issues and resolve them promptly
• Document issues and resolutions in ticketing system and via emails
• Provide high quality end-user technical support for solar inverters and site functions
• Explain technical concepts clearly to customers and partners
• Coordinate with warehouse/shipping teams and support cross-functional teams as needed
• Participate in ongoing training to learn current and new products and troubleshooting methods

Skills

Customer service

Technical problem solving

Communication skills

Self-motivation

Education

Solar industry experience

PV energy storage experience

Job description

Sungrow North America is seeking a Technical Support and Project Engineer for a remote role. You will be the initial contact for customers and partners across commercial, industrial, and utility-scale solar and battery plants, reporting to the Technical Support Supervisor.

The position emphasizes strong customer service, technical proficiency with solar inverters, and collaboration with the service team to ensure timely issue resolution. Remote work with travel is required.