Service Engineer : New York, NY

Stellent IT LLC; New York (NY); On-site; USD 55,000 - 110,000; Part time

Job summary

Stellent IT LLC in New York is seeking a Service Engineer for a contract role in the medical device domain. You will support customer needs, develop service documentation, train Tier 1/2 teams, and participate in deployments and upgrades within the 5-CI process.

The role requires an associate degree with 2-5 years in R&D or related engineering, strong Excel/Word skills, and the ability to lead technical teams while maintaining quality and regulatory compliance.

Qualifications

• Office Word, Excel and tracking systems (DevOps, Jira, etc.) knowledge needed.
• Must possess a strong knowledge of engineering disciplines and solid knowledge of related disciplines.
• At least an associate degree with at least 2-5 years of relevant technical experience in R&D environment.

Responsibilities

• Demonstrates understanding of customer needs for the supported business segments.
• Develop/administer Service Engineering documentation through the entire product lifecycle.
• Participate in pre-sale activities, as needed.
• Develop/administer the training to the Tier 1 & 2 teams, Solution Architects (SA), etc. for the 5-Customer Interactions (5-CI) processes.
• Develop/administer deployment/configuration training for the Service teams, within the 5-CI process, as well as participate in deployments and upgrades, as needed.
• Provide Tier 3 support by handling customer escalations from the Tier 2 team.
• Provide other support to customers.
• Works effectively in a collaborative climate among internal teams, external partners, and business segments to achieve organizational goals in a matrixed environment.
• Demonstrates understanding of and adherence to FDA, ISO, IEC design control procedures, regulations, and standards ensuring appropriate design controls are being adhered to during engineering efforts and new product development.
• Participate in the decomposition of system requirements to derived requirements.
• Lead technical team during project execution, to ensure high quality outputs in a timely manner.
• Participate in strategic customer calls to collect needs and provide solutions, support during escalations, as well as to plan special deployment/integration paths.
• Identify improvements area of the 5CI process.
• Effectively and systematically communicate issues that may affect commitments, as well as identify and propose potential solutions.

Skills

Troubleshooting

Problem solving

Excel

Word

Computer management

Leadership

Education

Associate degree

Tools

DevOps

Jira

Job description

Role: Service Engineer

Location: New York Contract

( Medical device Domain)

Type: Contract

The combination of customer support + deployment + training + regulated medical-device environment is the key.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Demonstrates understanding of customer needs for the supported business segments.

Develop/administer Service Engineering documentation through the entire product lifecycle.

Participate in pre-sale activities, as needed.

Develop/administer the training to the Tier 1 & 2 teams, Solution Architects (SA), etc. for the 5-Customer Interactions (5-CI) processes.

Develop/administer deployment/configuration training for the Service teams, within the 5-CI process, as well as participate in deployments and upgrades, as needed.

Provide Tier 3 support by handling customer escalations from the Tier 2 team.

Provide other support to customers.

Works effectively in a collaborative climate among internal teams, external partners, and business segments to achieve organizational goals in a matrixed environment.

Demonstrates understanding of and adherence to FDA, ISO, IEC design control procedures, regulations, and standards ensuring appropriate design controls are being adhered to during engineering efforts and new product development.

Participate in the decomposition of system requirements to derived requirements.

ADDITIONAL DUTIES AND RESPONDISIBILITIES:

Lead technical team during project execution, to ensure high quality outputs in a timely manner.

Participate in strategic customer calls to collect needs and provide solutions, support during escalations, as well as to plan special deployment/integration paths.

Identify improvements area of the 5CI process.

Effectively and systematically communicate issues that may affect commitments, as well as identify and propose potential solutions.

EDUCATION, EXPERIENCE AND QUALIFICATIONS:

Essential competencies:

Office Word, Excel and tracking systems (DevOps, Jira, etc.) knowledge needed.

Must possess a strong knowledge of engineering disciplines and solid knowledge of related disciplines.

At least an associate degree with at least 2-5 years of relevant technical experience in R&D environment.

Skills and Abilities

Technical skills and abilities:

Troubleshooting

Problem Solving

Advanced Excel skills

Advanced Word skills

Advanced computer management skills

Leadership skills and abilities: Ability to share and teach known technical topics.

Behavior skills and abilities:

Ability to work under minimal supervision.

Ability to work well in groups.

Calm under pressure.

Open to new ideas.

Detail oriented.

Valued but not required competencies:

Certifications and prior relevant work experience

Prior experience of Cloud solution products.

STELLENT IT A Nationally Recognized Minority Certified Enterprise