Service Engineer

Valore Recruiting; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Valore Recruiting represents a B2B high-tech company in the US service team, providing deep engineering support and ensuring long-term customer satisfaction. After an extensive training period, you will work on-site to service and support advanced assembly and test systems across customer sites.

The role emphasizes hands-on engineering, problem solving, and strong communication with customers and internal teams.

Qualifications

• BSc degree in Engineering or similar.
• Hands-on electrical and mechanical skills required.
• Willingness to travel up to 25% in USA.
• Authorization to work in the United States without sponsorship.

Responsibilities

• Install, startup, qualification, SAT, and commissioning at customer sites.
• Perform maintenance, upgrades, and repairs on automated systems.
• Assemble mechanical and electrical components and wiring.
• Locate faults and troubleshoot electro-mechanical issues.
• Document service activities and prepare service reports.

Skills

Electrical eng

Mechanical eng

On-site troubleshooting

Customer-focused

Problem solving

Communication

Reading schematics

Travel up to 25%

Self-motivated

Team player

Education

BSc Engineering

Tools

CRM Systems

Job description

Our client is a B2B high-tech company providing advanced assembly and testing solutions. The company combines technical excellence with a highly skilled workforce, enabling customers throughout the entire production lifecycle, from prototype development through large-scale manufacturing.

About the Role

After an initial extensive training period, you will join the US Service team, and you will be an essential part of the Customer Success Structure - responsible for creating long-term customer satisfaction.

Responsibilities

• Perform installation, startup, qualification, SAT, and commissioning activities at customer sites
• Perform preventive maintenance, corrective maintenance, emergency service, and machine upgrade activities
• Perform mechanical assembly, cable routing, tubing, electrical wiring, and machine setup activities
• Locate faults in machines and troubleshoot mechanical, electrical, pneumatic, and process-related issues on automated assembly and test systems
• Perform machine calibration, alignment checks, and diagnostics
• Document service activities, machine issues, and corrective actions through service reports and CRM systems
• Creating quotations for services, machine upgrades and spare parts
• Support spare parts management, inventory control, shipping, receiving, and preparation of service tools and materials
• Support demo systems, lab machines, and internal applications equipment
• Work closely with other Service Engineers, Applications Engineers, and customers to resolve issues and escalated more advanced technical problems when needed
• Maintain a professional and solutions-oriented attitude during high-pressure customer situations
• Support a safe and organized work environment
• Create customer success through timely and competent service experiences
• Identify and pursue opportunities to sell new service contracts, renew existing contracts, sell machine upgrades and training

Qualifications

• BSc degree in Engineering, or a similar qualification

Required Skills

• Knowledge of electrical and mechanical engineering and a hands‑on attitude
• Strong interpersonal skills and problem-solving abilities
• Great communication skills (active listening, great communicator in verbal and written interactions)
• High attention to detail, organized and proactive, with a customer-focused mindset
• Self-motivated and driven by a desire to create customer success
• Team player, but also able to work independently and to think on his/her feet while on site with customers
• Ability to read schematics/drawings and troubleshoot complex machines
• Good knowledge in the use of programming languages, especially in the use of development environments is a plus
• Willingness to travel up to 25% of work time in USA
• Visa sponsorship is not available for this position, and applicants must be currently authorized to work in the United States on a full-time basis

Equal Opportunity Statement

Our client is committed to diversity and inclusivity.