Service Engineer (11424)

Paycom - ATS; Houston (TX); On-site; USD 67,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid Vacation, Sick Time, and Holidays

401k with company match

On-site fitness center (Houston)

On-the-job training

Job summary

Logisnext Americas Inc. is seeking a capable service support professional to lead dealer and field service activities in the forklift sector. The role involves extensive collaboration with dealers and customers, analysis of quality issues, and coordinating with engineering to resolve field problems.

The position requires up to 15% travel, training responsibilities for analysts, and active participation in reducing warranty costs while ensuring customer satisfaction.

Qualifications

• High School / GED required.
• 2-7 years job related experience.
• 3+ years lift truck industry experience.
• Ability to travel to customer sites.
• Dealer contact experience.
• Interpretation of Engineering drawings / drafting.
• Failure analysis experience.
• Statistical analysis skills.
• Education may substitute for experience.

Responsibilities

• Provide technical support to dealer parts and service personnel and other Logisnext teams.
• Conduct detailed problem analysis to resolve product problems.
• Provide information and training to service analysts and parts analysts.
• Monitor product health to control warranty expense.
• Maintain problem log to recognize and quantify issues.
• Communicate problems to MHI Service/Design Engineering and Logisnext Engineering.
• Initiate requests for product improvement to Engineering.
• Travel to dealer/customer sites to assist with problem resolution.
• Assist dealers with customer acceptance/satisfaction issues.

Skills

Problem analysis

Dealer coordination

Customer support

Field service

Quality awareness

Statistical analysis

Communication

Education

Bachelor’s Degree: Engineering

Tools

Microsoft Office

Job description

Job Details: Job Location: Houston - HOUSTON, TX 77043, Position Type: Full Time, Salary Range: $67,000.00 - $90,000.00 Salary, Job Category: Operations,

About Us:

Logisnext Americas Inc. has supported customers for more than 100 years as a technology-driven forklift manufacturer. In addition to being a forklift manufacturer, we are also a total solutions provider offering scalable products and services from material handling and automation to extensive fleet support.

About the role:

To provide lead service support to Cat Lift Trucks, Mitsubishi Forklift Trucks, Jungheinrich and UniCarriers Forklifts. Position requires extensive contact with dealers and customers. Position may require up to 15% travel. Position is responsible for monitoring product health by identifying, quantifying, investigating, and analyzing quality and reliability problems being experienced by Logisnext product in the field. Position assists in coordinating with other departments to resolve problems and communicate solutions to the field. Position is instrumental in helping to control and reduce warranty costs. Mentors Service Analysts.

What you will do:

• Provide technical support to dealer parts and service personnel, other departments within Logisnext and other Logisnext companies.
• Conducts detailed problem analysis to resolve product problems.
• Provides information and training to service analysts and parts analysts.
• Monitors product health to control and help reduce warranty expense to company.
• Maintains problem log to recognize problems and quantify same.
• Communicates information regarding specific problems to MHI Service Engineering, MHI Design Engineering, and/or Logisnext Engineering as situation dictates.
• Initiates requests for product improvement to Engineering.
• Travels to dealer/customer sites to assist dealers and field personnel with problem resolution.
• Assist dealers with customer acceptance / satisfaction issues to help ensure future product sales.

Duties, responsibilities, and activities may change, or new ones may be assigned, at any time with or without notice.

When & Where:

• Up to 10% Travel.
• Standard business hours.

Qualifications: What you need to have:

• High School / GED
• 2-7 years job related experience
• 3+ years lift truck industry experience.
• Ability to travel to customer sites.
• Dealer contact experience.
• Interpretation of Engineering drawings / drafting.
• Failure analysis experience.
• Microsoft Office experience.
• Statistical analysis skills.

What would be nice to have:

• Bachelor’s Degree: Engineering
• Education may substitute for experience.

What we offer:

• Medical, dental, and vision benefits
• Paid Vacation, Sick Time, and Paid Holidays
• Profit Sharing Opportunities
• Flexible Spending and HSA Accounts
• 401k with automatic company contribution and company match
• Short-term and long-term disability insurance
• Life, Dependent Life, and AD&D Insurance
• Paid Parental Leave (Includes 6-8 weeks of maternity leave and 5 days of paternity leave)
• Employee Assistance Program
• Employee Discounts
• On-site fitness center (Houston)
• On-the-job training and development

Equal Opportunity Employer/Veterans/Disabled