Service Engineer

Paycom - ATS; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid vacation and holidays

401k with company match

Job summary

Logisnext Americas Inc. is seeking a service support professional to provide technical assistance to dealer parts and service teams. You will analyze field problems, monitor product health, and help reduce warranty costs by coordinating with Engineering and Design teams.

Travel to customer sites (up to 10%), mentor junior analysts, and support cross-departmental problem resolution to ensure high service levels and customer satisfaction.

Qualifications

• High School / GED required for the role.
• 3+ years lift truck industry experience or related field.
• Ability to travel to customer sites up to 10% of the time.
• Dealer contact experience is preferred.
• Interpretation of Engineering drawings and failure analysis experience.

Responsibilities

• Provide technical support to dealer parts and service personnel and other departments.
• Conduct detailed problem analysis to resolve product problems in the field.
• Monitor product health to control warranty expenses and communicate findings.
• Travel to dealer/customer sites to assist with problem resolution.
• Mentor Service Analysts and assist with training as needed.
• Initiate requests for product improvement to Engineering.

Skills

Dealer contact experience

Interpretation of engineering drawings

Failure analysis

Microsoft Office

Statistical analysis

Travel readiness

Education

High School / GED

Bachelor’s Degree in Engineering (nice-to-have)

Tools

Microsoft Office

Job description

About Us:Logisnext Americas Inc. has supported customers for more than 100 years as a technology-driven forklift manufacturer. In addition to being a forklift manufacturer, we are also a total solutions provider offering scalable products and services from material handling and automation to extensive fleet support.About the role:To provide lead service support to Cat Lift Trucks, Mitsubishi Forklift Trucks, Jungheinrich and UniCarriers Forklifts. Position requires extensive contact with dealers and customers. Position may require up to 15% travel. Position is responsible for monitoring product health by identifying, quantifying, investigating, and analyzing quality and reliability problems being experienced by Logisnext product in the field. Position assists in coordinating with other departments to resolve problems and communicate solutions to the field. Position is instrumental in helping to control and reduce warranty costs. Mentors Service Analysts.What you will do:Provide technical support to dealer parts and service personnel, other departments within Logisnext and other Logisnext companies.Conducts detailed problem analysis to resolve product problems.Provides information and training to service analysts and parts analysts.Monitors product health to control and help reduce warranty expense to company.Maintains problem log to recognize problems and quantify same.Communicates information regarding specific problems to MHI Service Engineering, MHI Design Engineering, and/or Logisnext Engineering as situation dictates.Initiates requests for product improvement to Engineering.Travels to dealer/customer sites to assist dealers and field personnel with problem resolution.Assist dealers with customer acceptance / satisfaction issues to help ensure future product sales.Duties, responsibilities, and activities may change, or new ones may be assigned, at any time with or without notice.When & Where:Up to 10% Travel.Standard business hours.What you need to have:High School / GED2-7 years job related experience3+ years lift truck industry experience.Ability to travel to customer sites.Dealer contact experience.Interpretation of Engineering drawings / drafting.Failure analysis experience.Microsoft Office experience.Statistical analysis skills.What would be nice to have:Bachelor’s Degree: EngineeringEducation may substitute for experience.What we offer:Medical, dental, and vision benefitsPaid Vacation, Sick Time, and Paid HolidaysProfit Sharing OpportunitiesFlexible Spending and HSA Accounts401k with automatic company contribution and company matchShort-term and long-term disability insuranceLife, Dependent Life, and AD&D InsurancePaid Parental Leave (Includes 6-8 weeks of maternity leave and 5 days of paternity leave)Employee Assistance ProgramEmployee DiscountsOn-site fitness center (Houston)On-the-job training and developmentTo be considered for this role, all applicants must submit a full and complete application through our careers page.Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.Equal Opportunity Employer/Veterans/DisabledAgency Disclaimer:Logisnext Americas Inc. does not accept unsolicited resumes from third party vendors. Any unsolicited resumes from a third party will become the property of the company to use at the company’s discretion, with the understanding that Mitsubishi Logisnext Americas, Inc. will not be billed a fee for any such resumes. If a company is designated as an approved vendor, then said company can only provide assistance on those positions requested via a formal written agreement of support.