Service Engineer (11424)

Logisnext Americas Inc.; Houston (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Profit sharing

401k with company match

Disability insurance

Life insurance

Parental leave

Employee discounts

On-site fitness center (Houston)

On-the-job training

Job summary

Logisnext Americas Inc. in Houston seeks a lead service support professional to provide field technical assistance for Cat Lift Trucks, Mitsubishi Forklift Trucks, Jungheinrich and UniCarriers Forklifts.

This role may require up to 15% travel and involves extensive interaction with dealers and customers. You will monitor product health, identify quality and reliability problems, and work with other departments to resolve issues while helping to reduce warranty costs.

Qualifications

• 2-7 years job related experience.
• 3+ years lift truck industry experience.
• Ability to travel to customer sites.
• Dealer contact experience.
• Interpretation of Engineering drawings / drafting.
• Failure analysis experience.
• Microsoft Office experience.
• Statistical analysis skills.

Responsibilities

• Provide technical support to dealer parts and service personnel, other departments within Logisnext and other Logisnext companies.
• Conducts detailed problem analysis to resolve product problems.
• Provides information and training to service analysts and parts analysts.
• Monitors product health to control and help reduce warranty expense to company.
• Maintains problem log to recognize problems and quantify same.
• Communicates information regarding specific problems to MHI Service Engineering, MHI Design Engineering, and/or Logisnext Engineering as situation dictates.
• Initiates requests for product improvement to Engineering.
• Travels to dealer/customer sites to assist dealers and field personnel with problem resolution.
• Assist dealers with customer acceptance / satisfaction issues to help ensure future product sales.

Skills

Dealer contact experience

Interpretation of engineering drawings

Failure analysis

Statistical analysis

Microsoft Office

Travel to customer sites

Education

High School / GED

Bachelor’s Degree in Engineering

Job description

About Us

Logisnext Americas Inc. has supported customers for more than 100 years as a technology-driven forklift manufacturer. In addition to being a forklift manufacturer, we are also a total solutions provider offering scalable products and services from material handling and automation to extensive fleet support.

About Us

Logisnext Americas Inc. has supported customers for more than 100 years as a technology-driven forklift manufacturer. In addition to being a forklift manufacturer, we are also a total solutions provider offering scalable products and services from material handling and automation to extensive fleet support.

About The Role

To provide lead service support to Cat Lift Trucks, Mitsubishi Forklift Trucks, Jungheinrich and UniCarriers Forklifts. Position requires extensive contact with dealers and customers. Position may require up to 15% travel. Position is responsible for monitoring product health by identifying, quantifying, investigating, and analyzing quality and reliability problems being experienced by Logisnext product in the field. Position assists in coordinating with other departments to resolve problems and communicate solutions to the field. Position is instrumental in helping to control and reduce warranty costs. Mentors Service Analysts.

What You Will Do

• Provide technical support to dealer parts and service personnel, other departments within Logisnext and other Logisnext companies.
• Conducts detailed problem analysis to resolve product problems.
• Provides information and training to service analysts and parts analysts.
• Monitors product health to control and help reduce warranty expense to company.
• Maintains problem log to recognize problems and quantify same.
• Communicates information regarding specific problems to MHI Service Engineering, MHI Design Engineering, and/or Logisnext Engineering as situation dictates.
• Initiates requests for product improvement to Engineering.
• Travels to dealer/customer sites to assist dealers and field personnel with problem resolution.
• Assist dealers with customer acceptance / satisfaction issues to help ensure future product sales.

Duties, responsibilities, and activities may change, or new ones may be assigned, at any time with or without notice.

When & Where

• Up to 10% Travel.
• Standard business hours.

Qualifications

What you need to have:

• High School / GED
• 2-7 years job related experience
• 3+ years lift truck industry experience.
• Ability to travel to customer sites.
• Dealer contact experience.
• Interpretation of Engineering drawings / drafting.
• Failure analysis experience.
• Microsoft Office experience.
• Statistical analysis skills.

What Would Be Nice To Have

• Bachelor’s Degree: Engineering
• Education may substitute for experience.

What We Offer

• Medical, dental, and vision benefits
• Paid Vacation, Sick Time, and Paid Holidays
• Profit Sharing Opportunities
• Flexible Spending and HSA Accounts
• 401k with automatic company contribution and company match
• Short-term and long-term disability insurance
• Life, Dependent Life, and AD&D Insurance
• Paid Parental Leave (Includes 6-8 weeks of maternity leave and 5 days of paternity leave)
• Employee Assistance Program
• Employee Discounts
• On-site fitness center (Houston)
• On-the-job training and development

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Equal Opportunity Employer/Veterans/Disabled

Agency Disclaimer

Logisnext Americas Inc. does not accept unsolicited resumes from third party vendors. Any unsolicited resumes from a third party will become the property of the company to use at the company’s discretion, with the understanding that Mitsubishi Logisnext Americas, Inc. will not be billed a fee for any such resumes. If a company is designated as an approved vendor, then said company can only provide assistance on those positions requested via a formal written agreement of support.