Field Service Engineer – Forklifts, Diagnostics & Support

Paycom - ATS; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid vacation and holidays

401k with company match

Job summary

Logisnext Americas Inc. is seeking a service support professional to provide technical assistance to dealer parts and service teams. You will analyze field problems, monitor product health, and help reduce warranty costs by coordinating with Engineering and Design teams.

Travel to customer sites (up to 10%), mentor junior analysts, and support cross-departmental problem resolution to ensure high service levels and customer satisfaction.

Qualifications

• High School / GED required for the role.
• 3+ years lift truck industry experience or related field.
• Ability to travel to customer sites up to 10% of the time.
• Dealer contact experience is preferred.
• Interpretation of Engineering drawings and failure analysis experience.

Responsibilities

• Provide technical support to dealer parts and service personnel and other departments.
• Conduct detailed problem analysis to resolve product problems in the field.
• Monitor product health to control warranty expenses and communicate findings.
• Travel to dealer/customer sites to assist with problem resolution.
• Mentor Service Analysts and assist with training as needed.
• Initiate requests for product improvement to Engineering.

Skills

Dealer contact experience

Interpretation of engineering drawings

Failure analysis

Microsoft Office

Statistical analysis

Travel readiness

Education

High School / GED

Bachelor’s Degree in Engineering (nice-to-have)

Tools

Microsoft Office

Job description

Logisnext Americas Inc. is seeking a service support professional to provide technical assistance to dealer parts and service teams. You will analyze field problems, monitor product health, and help reduce warranty costs by coordinating with Engineering and Design teams.

Travel to customer sites (up to 10%), mentor junior analysts, and support cross-departmental problem resolution to ensure high service levels and customer satisfaction.