Field Service Engineer - Forklift Tech & Warranty Leader

Logisnext Americas Inc.; Houston (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Profit sharing

401k with company match

Disability insurance

Life insurance

Parental leave

Employee discounts

On-site fitness center (Houston)

On-the-job training

Job summary

Logisnext Americas Inc. in Houston seeks a lead service support professional to provide field technical assistance for Cat Lift Trucks, Mitsubishi Forklift Trucks, Jungheinrich and UniCarriers Forklifts.

This role may require up to 15% travel and involves extensive interaction with dealers and customers. You will monitor product health, identify quality and reliability problems, and work with other departments to resolve issues while helping to reduce warranty costs.

Qualifications

• 2-7 years job related experience.
• 3+ years lift truck industry experience.
• Ability to travel to customer sites.
• Dealer contact experience.
• Interpretation of Engineering drawings / drafting.
• Failure analysis experience.
• Microsoft Office experience.
• Statistical analysis skills.

Responsibilities

• Provide technical support to dealer parts and service personnel, other departments within Logisnext and other Logisnext companies.
• Conducts detailed problem analysis to resolve product problems.
• Provides information and training to service analysts and parts analysts.
• Monitors product health to control and help reduce warranty expense to company.
• Maintains problem log to recognize problems and quantify same.
• Communicates information regarding specific problems to MHI Service Engineering, MHI Design Engineering, and/or Logisnext Engineering as situation dictates.
• Initiates requests for product improvement to Engineering.
• Travels to dealer/customer sites to assist dealers and field personnel with problem resolution.
• Assist dealers with customer acceptance / satisfaction issues to help ensure future product sales.

Skills

Dealer contact experience

Interpretation of engineering drawings

Failure analysis

Statistical analysis

Microsoft Office

Travel to customer sites

Education

High School / GED

Bachelor’s Degree in Engineering

Job description

Logisnext Americas Inc. in Houston seeks a lead service support professional to provide field technical assistance for Cat Lift Trucks, Mitsubishi Forklift Trucks, Jungheinrich and UniCarriers Forklifts.

This role may require up to 15% travel and involves extensive interaction with dealers and customers. You will monitor product health, identify quality and reliability problems, and work with other departments to resolve issues while helping to reduce warranty costs.