Service Engineer - Warren, OH

Ampcus, Inc; Warren (OH); On-site; USD 65,000 - 95,000; Full time

Job summary

Ampcus, Inc is seeking an On-Site Service Engineer to support enterprise data center servers in Warren, Ohio. The role requires hands-on hardware repair, installation, and maintenance of server components, with a focus on minimizing downtime and maintaining AI-ready infrastructure when applicable.

You will diagnose hardware failures, perform BIOS/firmware updates, work with tools like Dell iDRAC, and collaborate with customers and internal teams during service events. On-call rotations may apply.

Qualifications

• 3+ years of hands-on experience with enterprise servers and data center hardware.
• Experience installing, diagnosing, repairing, and replacing server components.
• Familiarity with Linux or similar operating systems.
• Experience with rack-mounted servers in data centers or field service.

Responsibilities

• Provide on-site technical support for Dell PowerEdge and other enterprise server hardware.
• Diagnose and repair server hardware to minimize downtime.
• Install, replace, and maintain server components (RAM, CPUs, storage, RAID, NICs).
• Perform rack-and-stack, cabling, and hardware configuration.
• Troubleshoot BIOS/firmware, OS, and hardware issues.
• Use Dell iDRAC or similar tools for management.
• Document activities and resolutions; escalate complex issues.
• Participate in on-call rotations and service events.

Skills

Hands-on hardware repair

Data center expertise

Customer-facing communication

On-call readiness

Lifting up to 50 lbs

Education

Associate's or Bachelor's degree in IT/CS

Tools

Dell iDRAC

HP iLO

Server management tools

Job description

Job Title: Service Engineer

Location(s): Warren, OH

Position Overview

Our client is seeking an experienced On-Site Service Engineer (OSE) to provide hands-on technical support for enterprise data center servers and hardware environments, including next-generation AI infrastructure.

This is a hands-on server hardware and break/fix position. The ideal candidate will have direct experience diagnosing, repairing, replacing, installing, and maintaining enterprise server hardware in a data center, field service, or customer-facing environment.

Prior AI infrastructure experience is not required. Strong enterprise server and data center hardware experience is the primary requirement.

Key Responsibilities

• Provide on-site technical support for Dell PowerEdge and other enterprise server hardware.
• Diagnose and resolve server hardware failures and system issues to minimize customer downtime.
• Perform hands-on installation, removal, replacement, repair, and maintenance of server components, including:
  • Memory/DIMMs
  • CPUs/processors
  • Power supplies
  • Fans and cooling components
  • Hard drives/SSDs
  • RAID/HBA components
  • NICs and other PCIe components
  • GPUs and accelerator hardware
  • Motherboards/system boards
  • Other server components
• Perform rack-and-stack activities, server installation, cabling, component swaps, and hardware configuration.
• Troubleshoot server hardware, BIOS/firmware, operating systems, and hardware diagnostic issues.
• Perform BIOS and firmware updates.
• Use server management tools such as Dell iDRAC or comparable platforms.
• Execute reactive break/fix and preventive maintenance activities in accordance with established procedures.
• Troubleshoot and isolate hardware failures using documented diagnostic procedures and technical resources.
• Work directly with customers and internal technical teams during service events.
• Communicate service status, troubleshooting progress, and resolution details clearly.
• Document service activities, hardware replacements, troubleshooting steps, and resolutions accurately.
• Escalate complex technical issues when appropriate.
• Participate in on-call rotations and provide extended coverage as required.

Required Qualifications

• 3+ years of hands-on experience supporting enterprise servers, data center hardware, or similar infrastructure.
• Direct experience physically working on server hardware, including installation, removal, diagnosis, repair, and component replacement.
• Hands-on experience troubleshooting and replacing components such as:
  • Memory
  • CPUs
  • Power supplies
  • Storage
  • RAID/HBA
  • NICs
  • Fans and cooling systems
  • PCIe components
  • GPUs
• Experience working with rack-mounted enterprise servers in a data center, field service, or customer environment.
• Strong understanding of server hardware architecture and troubleshooting methodologies.
• Experience with hardware diagnostics, BIOS/firmware, and server management tools.
• Familiarity with Linux or similar operating systems.
• Strong troubleshooting and problem-solving skills with the ability to independently diagnose hardware issues.
• Comfortable working independently in a customer-facing environment.
• Strong verbal and written communication skills.
• Ability to clearly communicate technical issues, troubleshooting steps, and resolutions.
• Ability to lift up to 50 lbs.
• Ability to support flexible and on-call schedules.

Preferred Qualifications

• Experience supporting Dell PowerEdge servers.
• Dell or other enterprise hardware certifications.
• Experience with Dell iDRAC, HP iLO, or comparable server management platforms.
• Experience supporting GPU or AI server infrastructure.
• Experience with data center operations, rack-and-stack activities, structured cabling, or server deployment.
• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.

Important Note

AI infrastructure experience is not required. Candidates with strong enterprise server and data center hardware experience who are willing to learn emerging AI platforms are encouraged to apply.

Additional Information

• Work Schedule: Monday-Friday, 8:00 AM-5:00 PM.
• On-Call: Yes; occasional support for alternate shifts and on-call coverage required.
• U.S. Citizenship: Required.
• Commute Requirement: Candidates must be within a 45-minute commute of the worksite unless relocation is pre-approved.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.