Service Engineer

Axelon Services Corporation; College Station (TX); On-site; USD 39,000 - 58,000; Full time

Job summary

Axelon Services Corporation seeks an on-site IT technician to provide Dell server and data center support in College Station, TX. This 4-month assignment requires hands-on hardware skills, Linux familiarity, and strong communication with customers.

You should have at least 3 years of experience in technical support or data center roles, plus an associate or bachelor’s degree in IT or related field. U.S. citizenship is required. On-site work and on-call coverage are expected.

Qualifications

• Minimum 3 years of experience in technical support, field service, or data center roles.
• Hands-on experience with server components (CPU, memory, power supplies, GPUs, etc.).
• Familiarity with Linux or similar operating systems.

Responsibilities

• Provide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime.
• Perform hardware maintenance including server builds, swaps, component replacements, and firmware updates.
• Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate.
• Support both reactive and preventive maintenance following established procedures.
• Collaborate with internal teams and customers during service events to ensure clear communication and resolution.
• Document work performed and contribute to shared knowledge and best practices.
• Participate in on-call rotations and support extended coverage when needed.

Skills

Dell servers

Data center hardware

Linux OS

Troubleshooting

On-site support

Education

Associate or Bachelor’s degree in IT

Job description

• Provide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime


• Perform hardware maintenance including server builds, swaps, component replacements, and firmware updates


• Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate


• Support both reactive and preventive maintenance following established procedures


• Collaborate with internal teams and customers during service events to ensure clear communication and resolution


• Document work performed and contribute to shared knowledge and best practices


• Participate in on-call rotations and support extended coverage when needed

Location: College Station, TX

Duration: 4 Months

Work Mode: On-Site

Responsibilities

• Provide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime


• Perform hardware maintenance including server builds, swaps, component replacements, and firmware updates


• Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate


• Support both reactive and preventive maintenance following established procedures


• Collaborate with internal teams and customers during service events to ensure clear communication and resolution


• Document work performed and contribute to shared knowledge and best practices


• Participate in on-call rotations and support extended coverage when needed

Requirements

• Experience supporting servers or data center hardware in a field, enterprise, or customer-facing environment


• Hands-on skills with server components (CPU, memory, power supplies, GPUs, etc.)


• Familiarity with Linux or similar operating systems


• Strong troubleshooting and problem-solving abilities


• Comfortable working independently on-site and communicating clearly with customers


• Willingness to learn and support emerging technologies, including AI platforms


• Minimum 3 years of experience in technical support, field service, or data center roles


• Associate or bachelor’s degree in IT or related field (or equivalent experience)


• Ability to lift up to 50 lbs, travel to customer sites, and support flexible/on-call schedules


• U.S. citizenship required

Preferred Skills

• Dell or other vendor certifications are a plus


• Experience with water cooling servers (desirable, not required)