Service Engineer

dymin; Urbandale (IA); On-site; USD 42,000 - 66,000; Full time

Job summary

dymin is seeking a Service Engineer to join our on-site team in Iowa. You will install workstations, networking gear, and other IT devices while delivering high-quality on-site support to clients during deployments and migrations.

You will participate in large-scale migrations, provide user training on device usage and security, troubleshoot on-site, and collaborate with vendors and Projects Engineers. The role requires an Associate's degree or equivalent, 2+ years' experience, strong

Qualifications

• Associate's degree or equivalent experience.
• Minimum 2 years in IT support, deployment, or field technician roles.
• Strong problem-solving and analytical abilities.
• Excellent communication, organization, and customer service skills.
• Ability to lift and move equipment (25–50 lbs).
• Valid driver’s license and reliable transportation.

Responsibilities

• Participate in large-scale technology migration projects with Projects Engineers.
• Install, configure, and upgrade workstations and peripherals for clients.
• Provide on-site user education on device usage and security best practices.
• Perform basic on-site troubleshooting and diagnostics.
• Coordinate repairs and equipment orders with vendors and remote support teams.
• Use deployment tools safely and effectively.
• Participate in rotating on-call schedule for after-hours support.

Skills

Problem solving

Analytical abilities

Communication

Customer service

Organization

Driver's license

Education

Associate’s degree in Computer Science, Information Technology, or a related technical field

Job description

Please note: This is an on‑site role at our corporate office. For this reason, we are only reviewing applications from Iowa residents who are authorized to work in the U.S. without visa sponsorship.

Job Summary

We are seeking a motivated and experienced Service Engineer to join our team. This role is responsible for supporting hardware and software deployments, coordinating device replacements, and assisting with large‑scale technology migrations. The Service Engineer installs workstations, networking equipment, and other IT related devices while providing high‑quality on‑site support to clients.

Duties and Responsibilities

• Participate in large‑scale technology migration projects in collaboration with Projects Engineers. Example: Supporting a company‑wide operating system upgrade or office technology rollout.
• Install, configure, and upgrade workstations and peripherals for clients, ensuring proper setup and readiness Example: Imaging devices, installing required software, and validating network connectivity.
• Provide on‑site user education on basic device usage, security best practices, and self‑service troubleshooting Example: Assisting clients with MFA setup, VPN access, or ticket submission procedures.
• Perform basic on‑site troubleshooting, including network connectivity checks, Ethernet port locates, and peripheral diagnostics Example: Using a toner to trace a cable run or identifying a faulty switch port.
• Contribute to process improvements by partnering with team members to refine deployment workflows and documentation Example: Updating workstation setup SOPs or improving imaging procedures.
• Communicate with vendors and remote support teams to coordinate repairs, raise issues, or manage equipment orders.
• Use basic hand tools and deployment equipment such as ladders, drills, crimpers, and cable toners safely and effectively.
• Participate in a rotating on‑call schedule, typically once every six weeks, to provide after‑hours support for escalations.

Requirements and Qualifications

• Associate’s degree in Computer Science, Information Technology, or a related technical field (or equivalent experience).
• Minimum 2 years of experience in an IT support, deployment, or field technician role.
• Strong problem‑solving and analytical abilities.
• Excellent communication, organization, and customer service skills.
• Ability to lift and move equipment (generally 25–50 lbs) as needed for deployments.
• Valid driver’s license and reliable transportation.