Service Engineer

Dymin Systems; Urbandale (IA); On-site; USD 40,000 - 55,000; Full time

Job summary

Dymin Systems is seeking a motivated Deployment Technician to join our team in Urbandale, Iowa. This on-site role involves supporting hardware and software deployments, coordinating device replacements, and advising clients on device usage and troubleshooting.

The ideal candidate has an associate’s degree in Computer Science or related field, with at least 2 years of IT support experience. Strong problem-solving skills and a valid driver’s license are required. Join our team in enhancing technology deployments!

Qualifications

• Minimum 2 years of experience in IT support, deployment, or field technician role.
• Strong problem-solving and analytical abilities.
• Valid driver's license and reliable transportation.

Responsibilities

• Support large-scale technology migration projects.
• Install and configure workstations and peripherals.
• Provide on-site user education and troubleshooting.
• Coordinate repairs with vendors and remote support teams.
• Participate in rotating on-call schedule for after-hours support.

Skills

Problem-solving

Communication

Customer service

Organization

Education

Associate’s degree in Computer Science or related field

Tools

Networking equipment

Basic hand tools

Job description

Please note: This is an on‑site role at our corporate office. For this reason, we are only reviewing applications from Iowa residents who are authorized to work in the U.S. without visa sponsorship.

Job Summary

We are seeking a motivated and experienced Deployment Technician to join our team. This role is responsible for supporting hardware and software deployments, coordinating device replacements, and assisting with large‑scale technology migrations. The Deployment Technician installs workstations, networking equipment and other IT related devices while providing high‑quality on‑site support to clients.

Duties and Responsibilities

• Participate in large‑scale technology migration projects in collaboration with Projects Engineers. Example: Supporting a company‑wide operating system upgrade or office technology rollout.
• Install, configure, and upgrade workstations and peripherals for clients, ensuring proper setup and readiness Example: Imaging devices, installing required software, and validating network connectivity.
• Provide on‑site user education on basic device usage, security best practices, and self‑service troubleshooting Example: Assisting clients with MFA setup, VPN access, or ticket submission procedures.
• Perform basic on‑site troubleshooting, including network connectivity checks, Ethernet port locates, and peripheral diagnostics Example: Using a toner to trace a cable run or identifying a faulty switch port.
• Contribute to process improvements by partnering with team members to refine deployment workflows and documentation Example: Updating workstation setup SOPs or improving imaging procedures.
• Communicate with vendors and remote support teams to coordinate repairs, expedite issues, or manage equipment orders.
• Use basic hand tools and deployment equipment such as ladders, drills, crimpers, and cable toners safely and effectively.
• Participate in a rotating on‑call schedule, typically once every six weeks, to provide after‑hours support for escalations.

Requirements and Qualifications

• Associate’s degree in Computer Science, Information Technology, or a related technical field (or equivalent experience)
• Minimum 2 years of experience in an IT support, deployment, or field technician role
• Strong problem‑solving and analytical abilities
• Excellent communication, organization, and customer service skills
• Ability to lift and move equipment (generally 25–50 lbs) as needed for deployments
• Valid driver’s license and reliable transportation