Service Engineer

Mindray Animal Medical; New Jersey; On-site; USD 68,000 - 90,000; Full time

Job summary

Mindray Animal Medical is seeking a field service engineer to support customers around New Jersey with technical service for In-Vitro Diagnostics devices. Responsibilities include on-site installation, diagnostics and repair, and customer training.

The ideal candidate holds a bachelor’s degree in electronic biomedical or related fields, 3+ years of relevant experience, strong English communication, and willingness to travel for short-term assignments. Proximity to New Jersey is preferred.

Qualifications

• Bachelor’s degree in electronic biomedical or a related field is required.
• 3+ years of relevant experience with in-vitro diagnostics medical devices is preferred.
• Strong English communication skills, both written and spoken.

Responsibilities

• Handle complaints and malfunction claims from customers (distributors, end users).
• Provide efficient technical support to customers and internal teams.
• On-site support for installation, diagnostics, repair and project cases.
• Conduct on-site field visits to collect feedback and market information.
• Repair and maintain main units returned from customers.

Skills

Technical support

Customer service

On-site service

Diagnostics & troubleshooting

Education

Bachelor’s degree in electronic biomedical or related

Tools

Office software

Job description

Location: Close to New Jersey is preferred

What you will be responsible for:

• Handle complaints / malfunction claims from customers (distributors, end users).
• Provide efficient technical support to customers, sales & marketing colleagues.
• On-site support for important project / case (including installation, complex system / equipment failure diagnosis and repairing).
• On-site visit to the field to collect customer feedback and market information.
• Repair and maintain main units returned from customers.
• Service training to customers.
• Negotiate with customer for service contract, ordering, logistic & admin task.
• Routine report & business trip report to supervisor and attend products technical update meeting.
• Assist stock management admin for parts stock & equipment managements.
• Investigation on the local authority & regulation regarding service including register, reporting etc.

Who we are looking for:

• Bachelor's degree or above, major in electronic biomedical or relevant professional category is preferred.
• At least more than 3 years' relevant work experience with In-Vitro Diagnostics medical devices.
• Familiar with the procurement process of local medical organizations, on-line maintenance and repair processes.
• Understand the industry related charging standards.
• Technical support work experience will be a plus.
• Good command of both written and spoken English, non-obvious local accent.
• Skilled use of computers and office software capabilities.
• Familiar with medical electronics product and clinical application, experienced in the maintenance of medical electronic products.
• Local driver's license, suitable for flexible travel, and can adapt to the short-term missions.