Associate Field Service Engineer

Alphatec Spine, Inc; Chicago (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading biomedical engineering company is seeking a skilled individual for the role of Service Technician to be responsible for the installation and maintenance of complex clinical systems in Chicago. The ideal candidate will possess a Bachelor’s degree in an electro-mechanical field and demonstrate strong communication and problem-solving skills. This role requires extensive travel and potentially heavy lifting. The company offers a comprehensive benefits package for its employees.

Qualifications

• Must have a valid driver's license and be able to rent a car for service travel purposes.
• Strong verbal and written communication skills; comfortable presenting to senior management.
• Ability to do heavy lifting (50 lbs or more).

Responsibilities

• Install and maintain complex clinical systems.
• Perform administrative duties including report submission and expense handling.
• Provide technical guidance and assistance to customers.

Skills

Technical guidance

Effective communication

Analytical skills

Problem-solving

Ability to work independently

Education

Bachelor's degree in electro-mechanical field

Tools

Oscilloscope

Diagnostic testers

RF measurement equipment

Job description

• Responsible for the installation, de-installation, and relocation, including packing, unpacking and inspection of new products in an assigned area.
• Performs administrative duties associated with the job including the timely completion and submission of expense reports, parts requisitions, installation reports, service reports, customer complaint reports and other reporting duties from time to time as assigned.
• Responsible for troubleshooting, repairing and maintaining complex clinical systems.
• Responsible for maintenance of assigned tools, test equipment, instrumentation, calibration records and assigned technical spares.
• Performs on-call standby duty and travel as required. Must be prepared to work unscheduled and odd hours on occasion and on short notice.
• Will provide technical guidance and assistance to customers as required.
• Performs final calibration, compliance testing and applications training as required for customer acceptance.
• Will adhere to and ensure compliance with safety policies and good manufacturing practices.
• Must inspire total customer confidence in abilities to resolve technical problems.

QUALIFICATIONS:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's degree or equivalent experience in an electro-mechanical field
• Previous biomedical, x-ray fundamentals, electronics, or computer technology training required
• Must possess the ability to grasp new product technology with a minimum in formal training and the use of technical publications and maintenance procedures.
• Must have demonstrated a high aptitude to thoroughly understand complex systems
• Previous experience in servicing complex electronic and electromechanical systems in the medical field
• Capable of operating all test equipment and instrumentation related to the job, (oscilloscope, diagnostic testers, RF measurement equipment, etc.)
• Strong verbal and written communication skills; comfortable presenting to senior management
• Proficient analytical, problem solving, decision-making skills
• Able and willing to work extended hours and weekends as needed

Other Requirements (Key Skills, Personal Attributes, Etc.)

• Must have a valid driver’s license and be able to rent a car for service travel purposes.
• Must have good communications skills, both verbal and written.
• Must possess excellent interpersonal skills.
• Must be capable of working without supervision.
• Must be able to do heavy lifting (50 lbs or more)
• Must be willing to travel extensively.

REPORTING:

Reports to US Senior Service Manager

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 70 pounds.

The employee will travel up to 50% of time.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working conditions are normal for an office and manufacturing environment. Working in this environment requires the use of safety equipment to include but not limited to; eye safety

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.