Field Service Specialist

INSIGHTEC; United States; On-site; USD 85,000 - 120,000; Full time

Job summary

Insightec seeks a Field Service Specialist for a National Region. The role involves the installation and ongoing service of advanced imaging systems, with extensive travel to customer sites across the country.

Strong problem-solving skills and a background in electrical/biomedical engineering are essential. Responsibilities include system installation, preventive maintenance, and on-site repairs, along with remote support and thorough documentation of service activities.

Qualifications

• Experience installing and servicing medical imaging systems.
• Ability to diagnose hardware, software, and network issues.
• Strong organizational skills and attention to detail.

Responsibilities

• Install/implement new systems at customer sites.
• Perform periodic maintenance and system repairs.
• Provide technical remote support for Insightec systems.
• Troubleshoot system faults and diagnose failures.
• Prepare maintenance/service reports and documentation.

Skills

Field service experience

MRI experience

Electrical engineering knowledge

Diagnostics and troubleshooting

Education

AS/BS in Electrical/Biomedical/Computer Engineering

Job description

Insightec is a growing medical technology company transforming patient lives through innovative incisionless surgery.

Our culture is as unique as our people, a diverse global team, with different ideas, skills, interests, and cultural backgrounds driven by our core values – Our Patients, Integrity, Team, Quality and Innovation.

Our dedication to making a real impact on the lives of millions of people and paving the path to a bright future for healthcare, is what bonds us as a Team. We work together in a dynamic collaborative environment to deliver successfully while believing and driving a life-work balance philosophy that encourages our employees to do things that are meaningful outside of work. Every role is significant, your voice is heard, and your ideas are encouraged. We challenge and empower our people to be great at what they do while providing a flexible work environment.

Walking through our corridors, you will be inspired by stories of career journeys at Insightec. We take pride in growing internal talent and encourage our employees to achieve their professional ambitions. With employees in Israel - Haifa and K. Ono, Miami and Dallas, Shanghai, Tokyo and Europe, we offer in each region competitive perks and benefits.

Do the most meaningful work of your career by joining us on our mission to transform tomorrows, today.

Field Service Specialist - National Region, can be based in Central or West Region ( Field Role)

What you will be doing:

• Installation/implementation of new systems
• Periodic maintenance and system repairs
• Providing technical remote support for systems
• System troubleshooting and diagnosis of source of failures
• Maintenance and service reporting / documentation

Qualifications:

• AS Degree in Electrical, Biomedical, or Computer Engineering (BS preferred)
• At least 3 years of experience in field service for medical systems (imaging - preferred 5+ years MRI)
• Multidisciplinary capital equipment service knowledge
• Good technical understanding of electrical, mechanical, hydraulics, & pneumatic systems
• Ability to solve hardware electronics issues (analog & digital) & troubleshoot software & networking issues
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Very organized & detail oriented
• Capable of working independently & as part of a team
• Good oral and written communication skills

Additional Information:

• Ability to work in 2nd and 3rd shifts and ~80% travel
• Military Veterans are strongly encouraged to apply