Automotive Service Experience Leader

McDaniels Acura of Charleston; Charleston (SC); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Work / Life Balance - 5 day work week

State-of-the-Art facility

CAFE 125 Eligible Benefits - Health,  

401k

Paid Time Off

Paid Training

Career Path

Job summary

McDaniels Auto Group in Charleston, SC is seeking a Service Manager to lead the Drive Lane and service operations. You will ensure prompt, courteous service and own the customer experience, coordinating technicians and addressing technical questions.

You will also manage warranty claims, train staff, and maintain relationships with factories while upholding policies and standards. A strong track record in service and sales, plus a clean driving record, are required.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Strong time management skills.
• Excellent communication with customers.
• Professional, well-groomed appearance.
• Proven record of service and sales success.
• Positive customer satisfaction history.
• Team oriented and self-motivated.
• Able to work with little supervision.
• Clean driving record and valid driver’s license.

Responsibilities

• Oversee service orders and flow of Drive Lane; ensure prompt, courteous service.
• Take ownership of the customer's experience and execute assignments to leave a positive impression.
• Provide concierge support for all owner inquiries, in person or by phone.
• Ensure daily technician time is allocated to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Success Index at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee warranty claims administration and supervise the service department.
• Reinforce company policies and adhere to standards.
• Encourage compliance with applicable laws and regulations.
• Maintain good relationships with factory partners and foster positive employee relations.

Skills

Organized

People management

Time management

Communication skills

Professional appearance

Customer satisfaction

Team oriented

Independent work

Clean driving record

Job description

McDaniels Auto Group in Charleston, SC is seeking a Service Manager to lead the Drive Lane and service operations. You will ensure prompt, courteous service and own the customer experience, coordinating technicians and addressing technical questions.

You will also manage warranty claims, train staff, and maintain relationships with factories while upholding policies and standards. A strong track record in service and sales, plus a clean driving record, are required.