Service Drive Manager & Concierge Advisor

Luther Nissan Kia; Inver Grove Heights (MN); On-site; USD 42,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401k with Match

Paid Vacation

Growth Opportunities

Paid Training

Family Owned and Operated

Long Term Job Security

Health and Wellness

Accident & Critical Illness

HSA/Flexible Spending

Pet Insurance

Employee Discounts

State of the Art Facility

Paid Certification

Ongoing Certification

OEM Certification

Busy Shop

Job summary

Luther Nissan Kia in Inver Grove Heights, MN is seeking a Drive Manager / Service Advisor who will own the customer experience in the service lane, greet owners, explain repairs, and collaborate with technicians to schedule work. You are the first contact, with opportunities in upselling and ensuring smooth service flow.

This role offers a commission-based structure with earnings potential reflecting performance, customer service, and successful workflow management in a busy dealership

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Excellent communication with customers.
• Professional, well-groomed appearance.
• Clean driving record.
• Willing to submit to a background check.

Responsibilities

• Oversee flow of Drive Lane and ensure prompt, courteous service.
• Own the customer experience by completing assignments for a positive impression.
• Provide concierge support for owner inquiries (phone or in person).
• Ensure technicians' time is sold to service customers and distribute work efficiently.

Skills

Organized personality

Friendly personality

Demonstrated ability to manage others

Time management skills

Excellent communication

Professional appearance

Clean driving record

Background-friendly

Job description

Luther Nissan Kia in Inver Grove Heights, MN is seeking a Drive Manager / Service Advisor who will own the customer experience in the service lane, greet owners, explain repairs, and collaborate with technicians to schedule work. You are the first contact, with opportunities in upselling and ensuring smooth service flow.

This role offers a commission-based structure with earnings potential reflecting performance, customer service, and successful workflow management in a busy dealership