Drive Manager / Service Advisor

Luthermazda; Inver Grove Heights (MN); On-site; USD 42,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k with match

Paid vacation

Growth opportunities

Paid training

Employee discounts

Job summary

Luther Mazda in Inver Grove Heights, MN is seeking a Drive Manager / Service Advisor to own the customer experience in the service lane and be the first point of contact for customers. You will guide the repair process and communicate options and timelines with customers.

Ideal candidates bring strong customer service and communication skills, handle multiple tasks with a professional appearance, and are ready to undergo a background check.

Qualifications

• Experience in customer service, retail, or hospitality preferred.
• Excellent communication with customers.
• Strong time management skills.
• Ability to manage others.
• Professional appearance and demeanor.

Responsibilities

• Oversee flow of Drive Lane and ensure prompt, courteous service.
• Take ownership of the customer experience and complete assigned tasks.
• Provide concierge support for owner inquiries, in person or over the phone.
• Ensure daily technician time is allocated to service customers.
• Distribute work between technicians to maximize efficiency.

Skills

Customer service

Communication

People management

Time management

Professional appearance

Clean driving record

Background check ready

Job description

Drive Manager / Service Advisor

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

$42-$110k/year (Commission-Based)

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.


• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.


• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled


• Ensures that the daily inventory of technicians' time is consistently sold to service customers.


• Distribute work between technicians efficiently

Qualifications

• Organized and friendly personality


• Demonstrated ability to manage others


• Time management skills


• Fantastic communication skills with your customers


• Professional, well-groomed personal appearance.


• Clean driving record


• Willing to submit to a pre-employment background check

What We Offer:

• Medical, Dental & Vision


• 401k with Match


• Paid Vacation


• Growth Opportunities


• Paid Training


• Family Owned and Operated


• Long Term Job Security


• Health and Wellness


• Accident & Critical Illness


• HSA/Flexible Spending


• Pet Insurance


• Employee Discounts


• State of the Art Facility


• Paid Certification


• Ongoing Certification


• OEM Certification


• Busy Shop

Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle records, and verification of social security number.