Automotive Service Store Manager

Pointstire; Puyallup (WA); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Health insurance

Paid time off

Employee discounts

Training & development

Job summary

Point S Tire and Auto Service in Washington seeks an experienced Automotive Center Service Manager to lead the service department, boost efficiency, and ensure outstanding customer service. You will oversee service advisors, technicians, and support staff while tracking key performance metrics and upholding safety and quality standards.

Apply process improvements, manage schedules and parts inventory, and develop a high‑performing team focused on delivering reliable repairs and customer

Qualifications

• Proven experience as an Automotive Service Manager or in a similar leadership role.
• Strong knowledge of automotive maintenance, repair processes, and industry standards.
• Excellent leadership, problem-solving, and organizational skills.
• Ability to manage multiple tasks and work in a fast-paced environment.
• Strong customer service and communication abilities.
• Proficiency in service management software and business operations.

Responsibilities

• Oversee all service center operations, ensuring efficiency, quality, and profitability
• Lead and motivate a team of service advisors, technicians, and support staff
• Ensure outstanding customer service by addressing inquiries, concerns, and feedback
• Monitor and analyze key performance metrics to drive business growth
• Manage service schedules, workflow, and quality control to optimize operations
• Maintain compliance with safety standards and company policies
• Develop and implement strategies to improve customer retention and revenue
• Oversee inventory management and vendor relationships for parts and supplies

Skills

Leadership experience

Customer service

Communication

Organizational skills

Team supervision

Tools

Service management software

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Employee discounts
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Wellness resources

About Us:

The Shop Point S Tire and Auto Service is a premier provider of automotive maintenance and repair services, dedicated to delivering top-quality customer service and expert vehicle care. We are excited to expand into Kirkland. We are seeking a dynamic and experienced Automotive Center Service Manager to lead our service department, enhance operational performance, and ensure customer satisfaction.

Job Responsibilities:

• Oversee all service center operations, ensuring efficiency, quality, and profitability
• Lead and motivate a team of service advisors, technicians, and support staff
• Ensure outstanding customer service by addressing inquiries, concerns, and feedback
• Monitor and analyze key performance metrics to drive business growth
• Manage service schedules, workflow, and quality control to optimize operations
• Maintain compliance with safety standards and company policies
• Develop and implement strategies to improve customer retention and revenue
• Oversee inventory management and vendor relationships for parts and supplies

Qualifications:

• Proven experience as an Automotive Service Manager or in a similar leadership role.
• Strong knowledge of automotive maintenance, repair processes, and industry standards
• Excellent leadership, problem-solving, and organizational skills
• Ability to manage multiple tasks and work in a fast-paced environment
• Strong customer service and communication abilities
• Proficiency in service management software and business operations

Benefits:

• Competitive salary with performance-based incentives
• Health, dental, and vision insurance
• Paid time off and holiday benefits
• Employee discounts on services and products
• Career development and advancement opportunities