Service Drive Experience Advocate

Open Road Automotive Group; Union (NJ); On-site; USD 38,000 - 60,000; Full time

Job summary

Open Road Subaru is seeking a ServiceDriveCoordinator to engage customers during service appointments, educating them on Subaru trade-in values, lease-end options, and upgrade opportunities that may lower monthly payments.

You will introduce qualified customers to the sales team and build relationships, while maintaining CRM notes and working with Service and Sales to deliver an outstanding guest experience.

Qualifications

• Friendly, outgoing personality with excellent communication skills.
• Passion for customer service and helping people.
• Professional appearance and positive attitude.
• Comfortable starting conversations with customers throughout the day.
• Strong organizational and follow-up skills.
• Computer proficiency and ability to learn dealership software.
• Automotive experience is helpful but not required.

Responsibilities

• Welcome and engage with customers while their vehicles are being serviced.
• Speak with every scheduled service customer throughout the day.
• Review trade-in opportunities and current Subaru loyalty programs.
• Explain lease-end options and vehicle upgrade opportunities.
• Identify customers interested in learning more about purchasing or leasing a new Subaru.
• Introduce qualified customers to the appropriate sales consultant.
• Maintain accurate notes and customer interactions in the dealership CRM.
• Work closely with both the Service and Sales Departments to create an outstanding customer experience.
• Provide exceptional hospitality while ensuring every customer feels valued and appreciated.

Skills

Friendly demeanor

Excellent communication

Customer service

Professional appearance

Conversation starter

Organizational skills

CRM software

Auto knowledge (helpful)

Tools

CRM software

Job description

Open Road Subaru is seeking a ServiceDriveCoordinator to engage customers during service appointments, educating them on Subaru trade-in values, lease-end options, and upgrade opportunities that may lower monthly payments.

You will introduce qualified customers to the sales team and build relationships, while maintaining CRM notes and working with Service and Sales to deliver an outstanding guest experience.