Service Drive Coordinator: Elevate Customer Experience

OPEN ROAD AUTO GROUP

Union (NJ)

On-site

USD 40,000 - 60,000

Full time

14 days+

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Job summary

Open Road Subaru is seeking an energetic ServiceDriveCoordinator to join our team. You will greet customers, engage during their service visits, and educate them on trade-in values, lease-end options, and special offers that may help upgrade to a newer Subaru with similar monthly payments.

You will collaborate with the Service and Sales Departments to create an outstanding customer experience, maintain accurate notes in the CRM, and build lasting relationships with guests while delivering

Qualifications

Friendly, outgoing personality and excellent communication skills.
Customer service oriented with a professional appearance and positive attitude.
Comfortable starting conversations with customers and following up as needed.
Willing to learn dealership software and CRM systems.

Responsibilities

Welcome and engage with customers while their vehicles are being serviced.
Speak with every scheduled service customer throughout the day.
Review trade-in opportunities and current Subaru loyalty programs.
Explain lease-end options and vehicle upgrade opportunities.
Identify customers interested in purchasing or leasing a new Subaru.
Introduce qualified customers to the appropriate sales consultant.
Maintain accurate notes and customer interactions in the dealership CRM.
Work closely with Service and Sales Departments to create an outstanding customer experience.
Provide exceptional hospitality while ensuring every customer feels valued and appreciated.