Service Drive Concierge & Customer Greeter

Northtown Automotive Companies; Town of Amherst (NY); On-site; USD 22,000 - 25,000; Full time

Job summary

Northtown Automotive Companies Inc. in Amherst, NY is seeking a full-time Customer Service Associate to warmly greet customers and direct them to the right service adviser, ensuring an outstanding dealership experience.

Responsibilities include managing the service drive, moving vehicles, locating repair orders, checking inventory, and maintaining the customer lounge and coffee station for a pleasant visit.

Qualifications

• High School education or equivalent.
• Valid in-state driver's license.
• Professional personal appearance.
• Excellent communication skills.
• Ability to read and comprehend instructions, both verbal and written.

Responsibilities

• Greet customers entering the dealership and direct them to the appropriate service advisor.
• Locate pre-written repair orders and confirm information with the customer.
• Move vehicles where needed and monitor the service drive.
• Inspect and maintain the customer lounge and coffee/snacks area.
• Document mileage on loaner vehicles and report any damage.
• File repair orders and assist with service drive organization.
• Road test vehicles as required.

Skills

Excellent communication

Professional appearance

Reading & comprehension

Tech savvy

Education

High School

Job description

Northtown Automotive Companies Inc. in Amherst, NY is seeking a full-time Customer Service Associate to warmly greet customers and direct them to the right service adviser, ensuring an outstanding dealership experience.

Responsibilities include managing the service drive, moving vehicles, locating repair orders, checking inventory, and maintaining the customer lounge and coffee station for a pleasant visit.