Service Greeter

Northtown Automotive Companies; Town of Amherst (NY); Sur place; USD 22 000 - 25 000; Plein temps

Résumé du poste

Northtown Automotive Companies Inc. in Amherst, NY is seeking a full-time Customer Service Associate to warmly greet customers and direct them to the right service adviser, ensuring an outstanding dealership experience.

Responsibilities include managing the service drive, moving vehicles, locating repair orders, checking inventory, and maintaining the customer lounge and coffee station for a pleasant visit.

Qualifications

• High School education or equivalent.
• Valid in-state driver's license.
• Professional personal appearance.
• Excellent communication skills.
• Ability to read and comprehend instructions, both verbal and written.

Responsabilités

• Greet customers entering the dealership and direct them to the appropriate service advisor.
• Locate pre-written repair orders and confirm information with the customer.
• Move vehicles where needed and monitor the service drive.
• Inspect and maintain the customer lounge and coffee/snacks area.
• Document mileage on loaner vehicles and report any damage.
• File repair orders and assist with service drive organization.
• Road test vehicles as required.

Connaissances

Excellent communication

Professional appearance

Reading & comprehension

Tech savvy

Formation

High School

Description du poste

Job Details: Job Location: Northtown Automotive Companies Inc - Amherst, NY 14226, Position Type: Full Time, Education Level: High School, Salary Range: $16.00 - $18.00 Hourly, Travel Percentage: None, Job Shift: Full Time (3 day workweek), Job Category: Customer Service, Occupational Summary: Responsible for immediately greeting customers as they enter into the dealership and directing them to the appropriate department, as well as ensuring an overall exceptional customer service experience

Schedule: Full-time : 2 shifts available

• - A full-time, 3-day shift, 7:30am until 9:00pm, that rotates every 4 weeks. Mon/Tues/Wed for 4 weeks, then Thurs/Fri/Sat for 4 weeks)
• - A full-time, 5 day shift Monday - Friday

Essential Job Functions:

• Perform prior-to-opening tasks in a timely manner, which includes checking early bird box, moving vehicles, checking/filling inventory levels of supplies, unlocking doors, etc.
• Immediately greeting all customers and directing them to the appropriate service advisor or team member
• Locating pre-written repair order and confirming information with the customer
• Moving vehicles where needed (example: moving car out of service drive into service parking after customer has dropped car off)
• Monitor customer return times and proactively retrieve cars so that they are waiting for them in the service drive, ready to go.
• Washing vehicles and/or wiping them down as requested and needed
• When loaner cars are returned; document all incoming mileage and walk around vehicle. Report any damage and the overall condition of loaner to TSMA. Park loaner in customer parking.
• Maintain service drive to ensure it is free of dirt, debris, and snow
• Inspect customer lounge, straightening up of area and refilling coffee/snacks as needed
• Filing repair orders
• Road testing vehicles
• Identify and remove new/used cars in service parking and move to correct location

Qualifications: Qualifications:

• Valid in-state drivers license.
• Professional personal appearance
• Excellent communication skills
• Ability to read and comprehend instructions, both verbal and written.
• Ability to operate smartphone, tablet and/or PC.