Service Drive Concierge

Northtown Automotive Companies; Eggertsville (NY); On-site; USD 25,000 - 34,000; Full time

Job summary

Paycom - ATS in New York seeks a friendly, detail-oriented dealership support agent to greet customers as they enter and guide them to the appropriate service advisor. You’ll perform opening tasks, move vehicles, check inventory and maintain a clean service drive and lounge.

This role requires strong communication and the ability to operate a smartphone/tablet or PC. Regular full-time shifts include early morning and evening coverage with rotation every four weeks.

Qualifications

• Excellent communication skills and a professional appearance.
• Ability to read and comprehend instructions (verbal and written).
• Capability to operate a smartphone, tablet and/or PC.
• Ability to greet customers promptly and direct them to the appropriate staff.
• Experience in a dealership or customer-facing role is a plus.

Responsibilities

• Greet customers as they enter the dealership and direct them to the right department.
• Perform opening tasks before opening (inventory checks, unlock doors, etc.).
• Move vehicles as needed between service areas and parking.
• Monitor customer return times and prep cars for pickup.
• Wash vehicles or wipe them down when requested.
• Document loaner mileage and report any damage.
• Park loaners in customer parking and maintain service drive cleanliness.
• Inspect the customer lounge and restock amenities.
• File repair orders and road-test vehicles when required.

Skills

Communication skills

Customer service

Professional appearance

Reading comprehension

Tech literacy

Tools

Smartphone/Tablet/PC

Job description

Paycom - ATS in New York seeks a friendly, detail-oriented dealership support agent to greet customers as they enter and guide them to the appropriate service advisor. You’ll perform opening tasks, move vehicles, check inventory and maintain a clean service drive and lounge.

This role requires strong communication and the ability to operate a smartphone/tablet or PC. Regular full-time shifts include early morning and evening coverage with rotation every four weeks.