Service Drive Concierge

Ford Spring Hill; Spring Hill (FL); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive pay with bonuses

Medical, dental, vision insurance

401(k)

PTO

Employee vehicle purchase program

Company events

Advancement opportunities

Community involvement

Job summary

Ford Spring Hill is seeking a Service Drive Concierge to bridge service drive customers and our sales team, identifying additional services for each client. You will help reduce wait times and coordinate during peak traffic.

You will assist the used car team, support sales with loyalty software, and organize behind-the-scenes tasks. We offer competitive pay with bonuses, medical/dental/vision, 401(k), PTO, an employee vehicle purchase program, and opportunities for advancement.

Qualifications

• Customer service mindset and professionalism.
• Strong time management and prioritization.
• Excellent verbal and written communication abilities.
• Sales experience is a plus in a dealership environment.
• Comfort with technology and computer systems.

Responsibilities

• Greet and attend to the needs of service drive guests.
• Coordinate during peak traffic times on the service drive.
• Assist the used car buying team through automated processes.
• Help to sell new or used cars using customer loyalty software.
• Organize various behind-the-scenes activities.

Skills

Customer service

Time management

Verbal communication

Written communication

Tech skills

Sales experience

Interpersonal skills

Job description

Service Drive Concierge at Ford Spring HillCompetitive base hourly pay along with BONUSES!Total estimated first-year earnings $50K-$65KAs a Service Drive Concierge, you serve as a liaison between our service drive customers and our sales departments to help identify additional services for our clients based upon their individual needs.We will rely on you to help in the following ways:Reduce wait time, increase service customer satisfaction - checking in guests, coordinating during peak traffic times on the service driveWork with a used car buying team through an automated processHelp to sell new or used cars through the use of customer loyalty softwareOrganizing various activities behind-the-scenesWe Offer:Competitive base hourly pay and commission along with bonusesGreat Medical, Dental and Vision Insurance coverage401(k)PTO - Vacation/PersonalEmployee vehicle purchase programCompany Employee EventsOpportunity for career advancement (we promote from within)Opportunity to participate in community eventsResponsibilities:Organize, greets and attend to the needs of a service drive guestOther tasks involved in serving loyal Ford Spring Hill service customersLearn and become efficient with automotive software systems used in sales and service.Qualifications:Outstanding PersonalityCustomer service abilityTime management, critical knowledgeAbove average verbal and written communication skillsAbove average technology and computer skillsPrevious sales experience is a PLUS!We are a Drug-Free Workplace (DFWP) and an Equal Opportunity Employer (EOE).