Hacienda Ford - Service Advisor

Hacienda Ford; Edinburg (TX); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K Plan

Paid Vacation

Sick Leave

Paid Holidays

Employee Discounts

Job summary

Hacienda Ford in Edinburg, TX is seeking a Service Advisor to greet guests, schedule appointments, and act as liaison between customers and service technicians. You will provide an excellent service experience, understand customer needs, and ensure timely communication throughout the repair process.

The role requires a professional appearance, excellent communication, and the ability to thrive in a fast-paced environment while maintaining high CSI.

Qualifications

• Professional appearance and presentation required.
• Strong communication skills with customers and team members.
• Ability to set and achieve targeted goals in a fast-paced environment.

Responsibilities

• Schedule service for customers in person or over the phone to ensure prompt and accurate diagnosis of vehicle problems.
• Discuss schedule maintenance with cost and time estimates.
• Greet clients on the service drive and guide them through the service process.
• Walk around the customer's vehicle to understand needs and communicate findings.
• Ensure all necessary documentation is complete and compliant with regulations.

Skills

Professional appearance

Excellent communication

Goal orientation

Multitasking

Job description

Description

Must be able to greet guests, schedule appointments, and act as a liaison between customers and service technicians. This position is about providing our customers with an excellent service experience and understanding their needs.

Duties and Responsibilities:

• Schedule service for customers in person or over the phone to ensure prompt and accurate diagnosis of any problems with their vehicle.
• Discuss schedule maintenance with cost and time estimates.
• Greeting clients on the service drive.
• Effective walk around of the customer's vehicle.
• Ensure that required documentation is complete and complies with regulations and standards.
• Product knowledge and safety.
• Communicate with technicians, team leader, and parts associates to ensure timely completion of work.
• Update clients on the progress of the repair and its status accordingly.
• Accept full responsibility from start to finish by providing an exceptional client experience to drive brand loyalty.
• Maintain an excellent Customer Satisfaction Index (CSI).
• Perform other duties as assigned by the service manager.

Job Requirements:

• Valid Driver’s License
• Driving record that meets insurance requirements and company policy
• Must be able to pass background check and pre-employment drug screen

Qualifications and Skills:

• Professional appearance
• Excellent communication capability
• Ability to set and achieve targeted goals
• Ability to thrive in a fast-paced environment with many priorities

Hours:

The Service Department is open during the following hours:

Monday – Friday 7:00 AM – 6:00 PM

Saturday 7:00 AM – 4:00 PM

Benefits:

1. Medical, Dental, & Vision Insurance: 100% employer-paid coverage with a variety of plan options to fit your needs, including medical plans featuring a $0 deductible and $0 copay upon completion of a baseline visit.
2. 401(K) Plan: 401(k) plan with a company match of 50% up to 4% of your salary.
3. Life Insurance: 100% employer-paid life insurance policy of $50,000 with no medical exams required.
4. Paid Vacation: 1 week of paid vacation in the first year of service, with a rollover of 40 hours and a max cash out of 40 hours.
5. Sick leave 3 paid days per service year – 100% employer paid.
6. Paid Holidays: 6 paid holidays per year, including New Year's Day, Independence Day, Memorial Day, Labor Day, Thanksgiving Day, and Christmas Day.
7. Other Perks: 5-day workweek for sales, parts, and administration positions, 90-day & annual 1-on-1 performance evaluations, and employee discounts on new vehicles, parts, and services.

Requirements

• You are at least 21 years old.
• You have a valid driver's license with an acceptable driving record.
• You will pass a pre-employment drug screen.
• You will undergo a background check.
• You understand that the 401K company match has an annual maximum amount.
• You understand that earned vacation time is based on the total time of continual employment.
• If you do not meet all these requirements, your application will not be considered.

Thank you for your interest in this position.