Service Drive Acquisition Manager

Fitzgerald Auto Mall; Gaithersburg (MD); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Commission & bonus

Health, Dental, 401(k)

Paid Time Off

Training program

Job summary

Fitzgerald Auto Mall in Gaithersburg, MD is seeking a Service Drive Acquisition Manager to build relationships with customers and identify upgrade or acquisition opportunities. You will guide shoppers toward best-fit options while maintaining a customer-first focus.

You will collaborate with service and sales teams, track interactions and outcomes, and contribute to a training-driven, family-friendly environment with a competitive compensation plan, including commission and bonus potential.

Qualifications

• Experience in customer-facing roles with a focus on service
• Excellent communication and relationship-building skills
• Proven ability to identify sales opportunities and close deals

Responsibilities

• Greet and engage customers in the service drive to build rapport and trust
• Educate customers on upgrade, trade-in, and acquisition opportunities
• Identify high-value trade-ins and present upgrade programs and promotions
• Collaborate with sales and service teams to transition customers into the sales process
• Track interactions, opportunities, and conversion outcomes; report metrics to management

Skills

Customer service

Strong communication

Sales opportunity identification

Self-motivated

Tools

CRM systems

Dealership software

Job description

Hiring Immediately: Service Drive Acquisition Manager

Fitzgerald Auto Mall is seeking a motivated and customer-focused professional to join our Fitz Buys Cars team. This role is ideal for someone who thrives on building relationships, identifying opportunities, and helping customers explore vehicle upgrade or acquisition options.

We offer a generous compensation plan including commission and bonus potential, along with a supportive, family-friendly work environment.

Benefits

• Competitive pay plan with commission and bonus
• Positive, family-friendly workplace culture
• Proven training program—we invest in your success
• Health, Dental, 401(k), and Paid Time Off

Qualifications & Requirements

Previous customer service experience is preferred. Candidates with experience in hospitality, call centers, telemarketing, customer service, mortgage, financial services, or insurance are highly encouraged to apply. Successful applicants will present a professional appearance and bring high energy, a positive attitude, and strong communication skills.

• Experience in automotive sales, service, or customer relations preferred
• Strong interpersonal and communication skills with a customer-first mindset
• Ability to identify sales opportunities and present effective solutions
• Self-motivated and results-driven; comfortable in a fast-paced environment
• Proficiency with CRM systems or dealership software is a plus
• Valid driver’s license required

Key Responsibilities

Customer Engagement

• Greet and engage customers in the service drive to build rapport and trust
• Educate customers on upgrade, trade-in, and acquisition opportunities

Acquisition & Trade-In Opportunities

• Identify customers with high-value trade-ins or expiring warranties
• Present upgrade programs, lease-end options, and current promotions
• Partner with the sales team to transition interested customers smoothly into the sales process

Service Department Collaboration

• Collaborate with service advisors and technicians to identify vehicle and customer opportunities
• Maintain clear communication between departments to enhance the customer experience

Process & Reporting

• Track interactions, opportunities, and conversion outcomes
• Report acquisition metrics and improvement insights to management
• Ensure compliance with dealership policies and customer satisfaction standards

Fitzgerald Auto Mall is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national