Service Drive Acquisition Manager

Fitzgerald Auto Mall; Annapolis (MD); Presencial; USD 50.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay plan with commission and bonus

Positive, family-friendly workplace culture

Proven training program

Health, Dental, 401(k), and Paid Time Off

Descripción de la vacante

Fitzgerald Auto Mall in Annapolis, Maryland, seeks a motivated Service Drive Acquisition Manager to engage customers and explore vehicle upgrade options. This role emphasizes building relationships and presenting sales solutions. Candidates should possess strong interpersonal skills and a customer-first approach. Responsibilities include greeting customers, identifying trade-in opportunities, and collaborating with the sales team. Competitive pay, health benefits, and a positive workplace culture are provided.

Formación

• Previous customer service experience preferred, especially from hospitality or financial services.
• Strong interpersonal and communication skills with a customer-first mindset.
• Ability to identify sales opportunities and present effective solutions.
• Self-motivated and results-driven in a fast-paced environment.
• Valid driver's license required.

Responsabilidades

• Greet and engage customers to build rapport and trust.
• Educate customers on upgrade, trade-in, and acquisition opportunities.
• Identify customers with high-value trade-ins or expiring warranties.
• Present upgrade programs and current promotions.
• Collaborate with service advisors to identify opportunities.
• Track interactions and report acquisition metrics.

Conocimientos

Customer service experience

Interpersonal skills

Sales opportunity identification

Results-driven motivation

CRM systems proficiency

Communication skills

Descripción del empleo

Hiring Immediately: Service Drive Acquisition Manager

Fitzgerald Auto Mall is seeking a motivated and customer-focused professional to join our Fitz Buys Cars team. This role is ideal for someone who thrives on building relationships, identifying opportunities, and helping customers explore vehicle upgrade or acquisition options.

Benefits

• Competitive pay plan with commission and bonus
• Positive, family-friendly workplace culture
• Proven training program - we invest in your success
• Health, Dental, 401(k), and Paid Time Off

Qualifications & Requirements

• Previous customer service experience preferred; candidates from hospitality, call centers, telemarketing, mortgage, financial services, or insurance encouraged
• Strong interpersonal and communication skills with a customer-first mindset
• Ability to identify sales opportunities and present effective solutions
• Self-motivated and results-driven; comfortable in a fast-paced environment
• Proficiency with CRM systems or dealership software is a plus
• Valid driver’s license required

Key Responsibilities

Customer Engagement

• Greet and engage customers in the service drive to build rapport and trust
• Educate customers on upgrade, trade-in, and acquisition opportunities

Acquisition & Trade-In Opportunities

• Identify customers with high-value trade-ins or expiring warranties
• Present upgrade programs, lease-end options, and current promotions
• Partner with the sales team to transition interested customers smoothly into the sales process

Service Department Collaboration

• Collaborate with service advisors and technicians to identify vehicle and customer opportunities
• Maintain clear communication between departments to enhance the customer experience

Process & Reporting

• Track interactions, opportunities, and conversion outcomes
• Report acquisition metrics and improvement insights to management
• Ensure compliance with dealership policies and customer satisfaction standards

Fitzgerald Auto Mall is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, and national origin.