HVAC Service Dispatcher | Scheduling & Customer Care Pro

Terry's Heating & Air Conditioning; Twin Falls (ID); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Paid vacation and holidays

401(k) with up to a 4% company match

Paid training and continuing education

Stable, year-round employment

Career advancement opportunities

Job summary

Terry's Heating and Air Conditioning in Twin Falls, ID is seeking a Service Dispatcher to act as the hub between customers and field technicians. This full-time role centers on scheduling, dispatching, and delivering an outstanding customer experience from the first call through job completion.

You'll coordinate service, maintenance, and installation appointments, monitor progress, and adjust schedules to maximize efficiency.

Qualifications

• 2+ years of dispatching or scheduling experience in HVAC or home services.
• Strong customer service and conflict-resolution skills.
• Excellent communication and interpersonal abilities.
• Able to manage multiple priorities in a fast-paced environment.
• Strong organizational skills with attention to detail.
• Experience using dispatching, scheduling, CRM, or service management software.
• Comfortable coordinating multiple technicians and adjusting schedules.

Responsibilities

• Serve as the communication hub between customers and technicians.
• Schedule service, maintenance, and installation appointments.
• Dispatch technicians efficiently based on location, skill, urgency, and availability.
• Monitor progress and adjust schedules to maximize efficiency.
• Communicate appointment confirmations, delays, and updates with customers.
• Coordinate return visits, warranty work, and follow-up appointments.
• Maintain accurate customer records and scheduling information in the system.
• Support technician productivity while balancing customer expectations and priorities.
• Collaborate with service managers and technicians for smooth daily operations.
• Assist with general office and administrative responsibilities as needed.

Skills

Customer service

Communication

Organization

Conflict resolution

Multi-tasking

Tools

Dispatch software

CRM software

Service management software

Job description

Terry's Heating and Air Conditioning in Twin Falls, ID is seeking a Service Dispatcher to act as the hub between customers and field technicians. This full-time role centers on scheduling, dispatching, and delivering an outstanding customer experience from the first call through job completion.

You'll coordinate service, maintenance, and installation appointments, monitor progress, and adjust schedules to maximize efficiency.