Service Dispatcher

Acme Lock and Door; Cincinnati (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

A leading commercial locksmithing company in Cincinnati is seeking a Service Dispatcher to enhance operational efficiency and meet high customer expectations. In this role, you will collaborate with the Customer Success team, technicians, and project coordinators. Responsibilities include managing technician assignments, promoting effective resource utilization, and ensuring that performance metrics are met. This position is key to maintaining the quality service reputation cherished by our clients.

Qualifications

• Organizational skills to manage technician assignments efficiently.
• Ability to work collaboratively with teams to meet high customer expectations.
• Experience in monitoring key performance indicators related to job queues.

Responsibilities

• Drive efficiency and organization in operations.
• Collaborate daily with Customer Success team and technicians.
• Promote effective utilization of resources and manage idle technician time.

Job description

Overview

Since 1933, Acme Lock & Door has served the tri-state with commercial locksmithing, doors and frames, storefront/glass systems, and electronic access control. We design, install, and service everything from locks and hardware to complete door packages, storefronts, and networked access systems. With a reputation built on quality craftsmanship and exceptional customer service, we are dedicated to securing our customers’ spaces while delivering reliable and innovative solutions. Our team of skilled technicians are passionate about their work and take pride in maintaining the highest standards of safety and professionalism.

We are hiring for a Service Dispatcher to drive efficiency, organization and discipline, while meeting high customer expectations, both internally and externally. You will work daily with the Customer Success team, technicians and project coordinators, to promote efficient utilization and meet company Key Performance Indicators related to technician idle time, job queues and call metrics.