Service Dispatch & Coordination Specialist

ENFRA Solutions; Durham (NC); On-site; USD 38,000 - 58,000; Full time

Job summary

ENFRA Solutions is seeking a Service Coordinator to schedule and route service calls, maintain accurate records, and handle billing for services. The role supports onboarding, IT hardware access, and vendor invoice processing.

You will coordinate with technicians, manage timesheets, and perform collections calls while delivering exceptional customer service. The position emphasizes organization, communication, and teamwork in a fast-paced energy infrastructure environment.

Qualifications

• Ability to work well with others in demanding situations to resolve customer issues.
• Strong time-management skills and ability to meet deadlines.
• Effective verbal and written communication abilities.
• Detail-oriented and able to manage multiple ongoing projects in a fast-paced setting.
• Familiarity with the energy/utility sector is a plus.
• Willingness to multitask and take on tasks beyond the core duties.

Responsibilities

• Schedule and route service calls to technicians and maintain detailed records of activities.
• Input billing for services and perform collections calls as needed.
• Monitor technician time tracking and resolve discrepancies with supervisor approval.
• Assist in onboarding new hires and processing IT hardware and access requests.
• Process supplier invoices and manage purchase orders.
• Dispatch and route multiple service technicians to job sites.
• Verify job completion and accuracy of technician notes.
• Handle inbound and outbound calls and schedule maintenance visits.
• Generate and issue monthly maintenance invoices.
• Make weekly collection calls for past-due invoices.
• Deliver high-quality customer service and maintain accurate data entry.

Skills

Teamwork

Time management

Verbal communication

Written communication

Multitasking

Job description

ENFRA Solutions is seeking a Service Coordinator to schedule and route service calls, maintain accurate records, and handle billing for services. The role supports onboarding, IT hardware access, and vendor invoice processing.

You will coordinate with technicians, manage timesheets, and perform collections calls while delivering exceptional customer service. The position emphasizes organization, communication, and teamwork in a fast-paced energy infrastructure environment.