Service Dispatcher

Lonestar Forklift, Inc.; Odessa (TX); On-site; USD 52,000 - 56,000; Full time

Benefits offered by this job

Medical, Vision, Dental

Life Insurance

Disability coverage

Employee Assistance Program

401(k) matching

Professional development

Job summary

Lonestar Forklift in Odessa, Texas is seeking an organized and customer-oriented Service Dispatcher to coordinate service jobs, schedule technicians, and ensure services meet customer requirements. This onsite role offers opportunities to improve workflows and contribute to a fast-paced, safety-conscious team.

The ideal candidate has 3+ years dispatch or scheduling experience, experience with ERP systems, MS Office, and strong communication and organizational skills.

Qualifications

• Minimum 3 years dispatching or scheduling experience.
• Experience in heavy equipment or automotive service preferred.
• Proficient in MS Office (Word, Excel, Outlook).
• Strong organizational and planning abilities.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with customers at all levels.
• Positive attitude and strong work ethic.

Responsibilities

• Schedule, coordinate, and assign jobs to Service Technicians.
• Manage new and ongoing work orders using an ERP system.
• Use the service scheduler to prioritize and schedule appointments.
• Communicate with Service and Parts teams to optimize workloads and meet customer needs.
• Manage incoming job leads using established processes.
• Maintain professional communication with customers.
• Oversee the WIP report and billing accuracy.
• Ensure adherence to safety programs and complete incident reports when needed.

Skills

Dispatching

Scheduling

MS Office

Organizational skills

Customer service

Communication

Interpersonal skills

Work ethic

Tools

ERP system

Job description

Lonestar Forklift is a customer-focused material handling equipment dealership with over 30 years of proven success and numerous branch locations across Texas. Lonestar Forklift offers new equipment, used equipment, rentals, service, parts, fleet management, and training for our customers, providing comprehensive and tailored solutions for unique business needs.

With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and entrepreneurial work culture where you can develop and advance your career while focusing on meaningful work. Lonestar Forklift is an integral entity of Leavitt Industrial Group.

The Opportunity

Lonestar Forklift is looking for an organized and customer-oriented Service Dispatcher to join our team in Odessa, Texas. As the Service Dispatcher, you will be responsible for the coordination of Service jobs, including scheduling and assigning work to Technicians, and ensuring that services offered meet or exceed the requirements of internal and external customers.

Essential Duties & Responsibilities

• Scheduling, coordinating, and assigning jobs to Service Technicians
• Managing new and ongoing work orders using an ERP system
• Utilizing the service scheduler to prioritize and schedule appointments
• Communicating with Service and Parts team members to ensure workloads are optimized, and customer needs are managed proactively
• Managing incoming job leads using established processes
• Maintaining professional and effective communication with customers
• Managing the WIP Report and billing for customers, including reviewing invoice proposals for accuracy
• Ensuring adherence to safety programs and initiatives, and ensuring incident reports are completed when needed

Required Skills & Qualifications

• At least 3 years of previous dispatching or scheduling experience
• Experience in heavy equipment or automotive service industries would be a strong asset
• Strong proficiency with MS Office Suite (Word, Excel, Outlook)
• Excellent organizational skills and planning skills
• A customer service mindset and excellent verbal and written communication skills
• Strong interpersonal skills, including the ability to work effectively with internal and external customers at all levels
• Strong work ethic and a positive attitude

Benefits & Perks

• Comprehensive medical, vision, and dental benefits for you and your dependents
• Life Insurance, Short Term Disability, and Long Term Disability – 100% employer paid
• Employee assistance programs
• 401K matching
• Ongoing professional development opportunities

The base pay range for this role is: $52,000 to $56,160 per year, depending on experience.

This is an onsite role based in Odessa, Texas.

Lonestar Forklift would like to thank all applicants for their interest; however, only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.