Service Dispatcher: Route Technicians for Peak Efficiency

Smart Care Equipment Solutions; Fishers (IN); On-site; USD 42,000 - 56,000; Full time

Job summary

Smart Care Dispatcher roles coordinate service calls for technicians in the commercial kitchen equipment sector from its Fishers, IN area. The dispatcher maximizes efficiency and productivity while aiming to exceed service level agreements and customer expectations.

The primary contact for technicians within the market supports routing, performance improvement, and cost control through effective call clustering and scheduling.

Qualifications

• High school diploma or equivalent.
• 3+ years’ experience in dispatch, customer service, and/or restaurant management.
• Intermediate experience in Microsoft Office / Windows-based environment.
• Preferred SAP experience.

Responsibilities

• Route Service Technicians to service calls, maximizing efficiency and productivity.
• Serve as the primary point of contact for technicians within a geographic market.
• Facilitate technician performance to maximize productivity and control costs.

Skills

Dispatch coordination

Customer service

Restaurant management

Education

High School Diploma or equivalent

Tools

Microsoft Office

SAP

Proprietary dispatch software

Job description

Smart Care Dispatcher roles coordinate service calls for technicians in the commercial kitchen equipment sector from its Fishers, IN area. The dispatcher maximizes efficiency and productivity while aiming to exceed service level agreements and customer expectations.

The primary contact for technicians within the market supports routing, performance improvement, and cost control through effective call clustering and scheduling.