Dispatcher

Smart Care Equipment Solutions; Fishers (IN); On-site; USD 42,000 - 56,000; Full time

Job summary

Smart Care Dispatcher roles coordinate service calls for technicians in the commercial kitchen equipment sector from its Fishers, IN area. The dispatcher maximizes efficiency and productivity while aiming to exceed service level agreements and customer expectations.

The primary contact for technicians within the market supports routing, performance improvement, and cost control through effective call clustering and scheduling.

Qualifications

• High school diploma or equivalent.
• 3+ years’ experience in dispatch, customer service, and/or restaurant management.
• Intermediate experience in Microsoft Office / Windows-based environment.
• Preferred SAP experience.

Responsibilities

• Route Service Technicians to service calls, maximizing efficiency and productivity.
• Serve as the primary point of contact for technicians within a geographic market.
• Facilitate technician performance to maximize productivity and control costs.

Skills

Dispatch coordination

Customer service

Restaurant management

Education

High School Diploma or equivalent

Tools

Microsoft Office

SAP

Proprietary dispatch software

Job description

The Smart Care Dispatcher routes Service Technicians to service calls servicing the commercial kitchen equipment environment in a manner that maximizes efficiency and productivity while exceeding customer expectations. This position is the primary point of contact for a group of Service Technicians within a geographic market or territory.Main Responsibilities:Effectively route technicians to service calls, maximizing efficiency and productivity using dispatch management tools in a manner that exceeds customer expectations and/or service level agreementsServe as the primary point of contact for technicians within a geographic market or territoryFacilitate technician performance to maximize productivity and profitability through effective call clustering and routing to control cost, enhance efficiency, and meet commitmentsBasic Qualifications:High school diploma or equivalent3+ years’ experience in dispatch, customer service, and/or restaurant managementIntermediate experience in Microsoft Office / Windows-based environmentPreferred Qualifications:Ability to learn unique and proprietary softwareExcellent verbal and written communication skillsPrevious SAP experienceAbout Smart CareSmart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at [e-mail].