Service Dispatcher - Optimize Technician Workflows

Acme Lock and Door; Cincinnati (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

A leading commercial locksmithing company in Cincinnati is seeking a Service Dispatcher to enhance operational efficiency and meet high customer expectations. In this role, you will collaborate with the Customer Success team, technicians, and project coordinators. Responsibilities include managing technician assignments, promoting effective resource utilization, and ensuring that performance metrics are met. This position is key to maintaining the quality service reputation cherished by our clients.

Qualifications

• Organizational skills to manage technician assignments efficiently.
• Ability to work collaboratively with teams to meet high customer expectations.
• Experience in monitoring key performance indicators related to job queues.

Responsibilities

• Drive efficiency and organization in operations.
• Collaborate daily with Customer Success team and technicians.
• Promote effective utilization of resources and manage idle technician time.

Job description

A leading commercial locksmithing company in Cincinnati is seeking a Service Dispatcher to enhance operational efficiency and meet high customer expectations. In this role, you will collaborate with the Customer Success team, technicians, and project coordinators. Responsibilities include managing technician assignments, promoting effective resource utilization, and ensuring that performance metrics are met. This position is key to maintaining the quality service reputation cherished by our clients.