Service Dispatcher/Resource Coordinator

AIR Control Concepts; Elkridge (MD); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Life insurance

Employee assistance program

Job summary

AIR Control Concepts in Elkridge, MD is seeking a Service Dispatcher to coordinate dispatch and scheduling for service technicians. The role involves working closely with customers, other departments, and the service team to ensure timely response and successful service contracts.

You will forecast workloads, manage communications, assist with procurement and warranty processes, and support billing data entry.

Qualifications

• 2+ years experience dispatching teams or scheduling.
• Excellent communication and customer service skills.
• Ability to multitask and prioritize day-to-day responsibilities.
• Detail-oriented, organized, results-driven in a fast-paced environment.
• Proficient with computer software; learn new systems.
• Geographical knowledge or map-reading is a plus.

Responsibilities

• Coordinate dispatch for service technicians and customers.
• Provide scheduling for service requests via phone and email.
• Support customer service across departments.
• Manage material procurement and warranty management.
• Forecast workload and keep forecasts updated.
• Coordinate transportation movements of technician teams.
• Complete billing data entry and warranty documentation.

Skills

Communication

Multi-tasking

Organization

Detail oriented

Tools

FACTS Accounting Software

Job description

Job Title: Service Dispatcher
Job Location : Elkridge MD
Operating Company: Hobbs & Associates
Salary: $65,000 - $75,000

Hobbs & Associates specializes in providing heating, ventilation, and air conditioning (HVAC) products and engineering services to commercial and industrial building contractors, architectural design firms, and business owners. Our collaborative approach helps bring lasting community infrastructure to life, including schools, universities, hospitals, military and municipal buildings, entertainment venues, hotels, and multi-family residences.

Under the supervision of the General Manager, the Service Dispatcher will serve as both the internal support and the scheduler for the Service Technicians. The Operations Dispatcher will manage resources including equipment and people, for the successful service contracts with our customers.

Essential Duties and Responsibilities:

Provide customer coordination and scheduling for service request received through our Service phone line and email.

Support the customer service process by working extensively with all departments as necessary.

Provide superior customer service to both external and internal customers by exceeding their expectations by communicating clearly and effectively.

Coordinate equipment startup and service with our Service Technicians and Customers.

Provide timely project documentation to HVAC Technicians in response to customer equipment startup requests.

Completed required data entry for the purpose of billing to the customers and documenting warranty claims.

Manage material procurement with manufacturers, ordering, release, and warranty management.

Follow up consistently to complete assigned duties.

Coordinate the transportation movements of the Technician teams.

Forecast workload for 1 or possibly 2 weeks out

Keep Operations forecast up to date and report it to Operations VP.

Experience and Requirements:

2+ years experience dispatching teams and/or similar scheduling.

Must demonstrate excellent communication skills and a positive and friendly customer service manner.

Must demonstrate an ability to multi-task and prioritize day-to-day responsibilities.

Must be a detail-oriented, organized, results-driven individual with the ability to work well in a fast-paced environment.

Required to use computer software and must be adept at learning new systems and tools. Geographical knowledge of service areas or map reading skills is an additional requirement.

Experience with FACTS Accounting Software preferred.

We offer a competitive and comprehensive benefits package, including:

Health & Wellness – Medical, dental, vision, health savings account, pet insurance, critical illness/accident, and life insurance coverage to support your well-being.

Financial Security – 401(k) retirement plan with company match and short/long-term disability coverage.

Work-Life Balance – Paid time off (PTO), paid holidays, and an employee assistance program (EAP).

Professional Development – Ongoing training opportunities and support for continuing education.

Air Control Concepts & Hobbs & Associates are Equal Opportunity Employers.

AIR Control Concepts

AIR Control Concepts partners with leading commercial HVAC providers, fostering innovation and excellence while ensuring sustainable practices and cultural preservation across its network.

Strategic Management Services Business Consulting and Services Professional Services

Series Unknown - Madison Dearborn Partners, Blackstone Group

Jul 2024

Footprint

Where they work

Headquarters Norfolk, Virginia