Service Dispatcher & Operations Lead

Truck Centers, Inc.; Springfield (IL); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

401(k) with company match

Health insurance

Vision Insurance

Dental Insurance

Paid time off including paid volunteer

Disability insurance

FSA and HSA options

Company paid Life and AD&D insurance

Maternity leave

Employee assistance program

Wellness program

Company paid uniforms

Job summary

Truck Centers, Inc. is seeking a Service Dispatcher to be the key link between customers, technicians, and the service team. The role focuses on coordinating repairs, monitoring progress, and communicating status across departments to minimize delays and ensure timely, quality service.

The company values a family-owned, people-focused culture and offers a range of benefits. This position operates Tuesday–Saturday, day shifts and requires strong organizational and supervisory abilities.

Qualifications

• Minimum of 2 years mechanical, trucking, or dealer service experience; 4+ years preferred.
• Knowledge of Service department operations.
• Fundamental mechanical aptitude or truck repair experience.
• Proven supervisory experience and leadership skills.
• Knowledge of computer operations, data entry, and MS Office with 30wpm typing capability; Procede software experience is a plus.
• Freightliner dealership experience and CIC Level I or II training are strongly preferred.
• Demonstrated time management and interpersonal communications skills, even in times of stress.
• Strong organizational and problem-solving skills that reflect the ability to perform and prioritize multiple projects seamlessly with excellent attention to detail and a solution-focused outlook.
• Must participate in a pre-employment background check and drug screen.

Responsibilities

• Coordinate & Assign Repairs – Assign work to technicians based on skill level, certification, and workload.
• Monitor Workflow – Keep an eye on repair progress and make real-time adjustments to keep things moving.
• Communicate with Customers & Team Members – Provide updates on repairs, delays, and estimated completion times.
• Collaborate Across Departments – Work closely with the rest of the Service office and Parts team to minimize delays and ensure smooth repairs.
• Quality Control – Review completed repair orders to ensure all documentation meets company and warranty guidelines.
• Facilitate Shift Changes – Communicate job status and updates to ensure a seamless transition.

Skills

Supervisory experience

Time management

Interpersonal communications

Organizational skills

Problem solving

Typing 30 wpm

MS Office

Tools

Procede software

Job description

Truck Centers, Inc. is seeking a Service Dispatcher to be the key link between customers, technicians, and the service team. The role focuses on coordinating repairs, monitoring progress, and communicating status across departments to minimize delays and ensure timely, quality service.

The company values a family-owned, people-focused culture and offers a range of benefits. This position operates Tuesday–Saturday, day shifts and requires strong organizational and supervisory abilities.