Service Dispatcher: Coordinate Repairs & Tech Teams

Truck Centers, Inc.; Springfield (IL); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

401(k) with company match

Health insurance

Vision Insurance

Paid time off

Disability insurance

FSA and HSA options

Life and AD&D insurance

Maternity leave

Employee assistance program

Wellness program

Job summary

Truck Centers, Inc. is seeking a Service Dispatcher to coordinate repairs, manage workflow, and communicate updates between customers and the service team.

The ideal candidate has experience in the service department, strong supervisory skills, and familiarity with dealer operations. Join a family-oriented dealership representing Freightliner and Western Star, with a focus on timely, quality repairs and cross-department collaboration.

Qualifications

• Minimum of 2 years mechanical, trucking, or dealer service experience; 4+ years preferred.
• Knowledge of Service department operations.
• Fundamental mechanical aptitude or truck repair experience.
• Proven supervisory experience and leadership skills.
• Knowledge of computer operations, data entry, and MS Office with 30wpm typing capability; Procede software experience is a plus.
• Freightliner dealership experience and CIC Level I or II training are strongly preferred.
• Must participate in a pre-employment background check and drug screen.

Responsibilities

• Coordinate & Assign Repairs – Assign work to technicians based on skill level, certification, and workload.
• Monitor Workflow – Keep an eye on repair progress and make real-time adjustments to keep things moving.
• Communicate with Customers & Team Members – Provide updates on repairs, delays, and estimated completion times.
• Collaborate Across Departments – Work closely with the Service office and Parts team to minimize delays and ensure smooth repairs.
• Quality Control – Review completed repair orders to ensure all documentation meets company and warranty guidelines.
• Facilitate Shift Changes – Communicate job status and updates to ensure a seamless transition.

Skills

Mechanical aptitude

Team leadership

Time management

Customer communication

Supervisory experience

Tools

MS Office

Procede software

Job description

Truck Centers, Inc. is seeking a Service Dispatcher to coordinate repairs, manage workflow, and communicate updates between customers and the service team.

The ideal candidate has experience in the service department, strong supervisory skills, and familiarity with dealer operations. Join a family-oriented dealership representing Freightliner and Western Star, with a focus on timely, quality repairs and cross-department collaboration.